You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.
You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.
You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand.
You will plan, implement and document technical solutions and assist in the transitions of solutions into live service, as well as providing 3rd line support services. Skills and Experience: At least 3 years of experience in a similar role (3rd line equivalent). Proven ability to implement, configure, test, and maintain technical infrastructure.
We are recruiting for an experienced Despatch Admin Assistant. This is an administration position, based on the shop floor of a very busy Engineering Company and would suit a dynamic person who is not afraid of hard work Weekly hours: Monday - Thursday 7:30am - 4:30pm & Friday 7:30am - 12:30pm (39 basic) Salary £26,500 per annum Responsibilities: Raising Treatments paperwork.Make sure...
You will be responsible for the logistical puzzle of coordinating field engineers, managing emergency call-outs, and ensuring that every customer receives a five-star service experience.
You will place purchase orders to ensure the stock is available for current sales.
You will also read drawings to estimate material required. Building strong relationships with suppliers and internal teams will be an important part of the role.
Control Systems EngineerVerwood, Dorset£40,000 - £50,000Monday - Friday, Flexible Working, early finish FridayInternal progression routes, increasing holiday, increasing pension, healthcare packageDue to natural growth we're Looking for a Control Systems Engineer who's ready to take ownership, innovate, and make an immediate impact in a busy manufacturing company based in Verwood, With a...
Job Description CMA is partnering with a unique Ringwood based organisation to recruit a Finance Manager for a part-time, on-site position.This is a key leadership role within the business, responsible for overseeing day-to-day financial operations while supporting strategic decision-making.Working closely with senior leadership, the Finance Manager will play an integral part in budgeting,...
Job Description Quest Search and Selection is looking for a Quality Manager to oversee product quality, supplier compliance, and risk mitigation for hardline products. This privately-owned business employs 1,500+ people across 70 UK locations and remains a leader in its field. Key Responsibilities of this Quality Manager position: - Lead product quality management, ensuring UK regulatory...
Trainee Probation Officer Programme Training salary of £26,475 (during training), moving to £35,130 once in a qualified probation officer role. There is a London weighting allowance of £4,249 which is additional to these salaries. An extraordinary job. Done by someone like you. As a probation officer, you can change lives. Working with offenders in the community, in prisons and in courts -...
You will need to be an organised multitasker, who can work well within a fast paced, changing environment. Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment.
Quest Search and Selection is looking for a Quality Manager to oversee product quality, supplier compliance, and risk mitigation for hardline products. This privately-owned business employs 1,500+ people across 70 UK locations and remains a leader in its field. Key Responsibilities of this Quality Manager position: - Lead product quality management, ensuring UK regulatory compliance for all...
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense! You’ll demonstrate an excellent telephone manner, with a good standard of written and spoken English and good IT skills.
You will talk with pride and knowledge about who we are, our values, aspirations and of course share your insight into the role that you are recruiting for.
You will be a consummate professional with excellent communication skills and a high drive for results through your passion for recruitment.
You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
Job title: Senior Night Careline Operator (call centre based)Location: Office based in Ringwood, Hampshire Hours: Nights - average of 30.6 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays Shifts: 2 x 8pm-6:30am, 2 x 10:30pm-6:30am (inclusive of 30 min unpaid break) Salary: Starting from £24,500 per annum, depending on experience, to be...
You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally. The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience.
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense! A good standard of English and IT skills is essential. There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
Known internally as Part-time Careline Operator Location: Call Centre based in Ringwood, Hampshire (you will work on site)Shifts required: 15:00 to 20:00 worked as 4 shifts on and 4 shifts off. This will include weekends and Bank holidays on the rosterSalary: Circa £22-23,000 per annum, pro rata for part-time (from £11.28 per hour) About the role Our Careline / Call Centre Operators...