You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.
You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers.
You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
2nd Line IT Support Engineer | Ringwood (BH24) | £32k – £35k | Office-Based Join one of the UK’s fastest-growing Managed Service Providers and take your IT career to the next level! If you’re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT, you won’t just be resetting passwords — you’ll be supporting and...
You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand.
You will be based from our Head Office in Ringwood. Hours of work are 9:00 am to 5:30 pm, Monday to Thursday and 9.00am to 5.00pm on Friday with one hour for lunch each day.
You will need to be an organised multitasker, who can work well within a fast paced, changing environment. Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment.
You will be qualified to A-level standard and ideally, Level 3 IRPM. In addition, you will demonstrate excellent keyboard skills and knowledge of Word, Excel and Outlook to an intermediate / advanced standard.
You will possess excellent organisation and communication skills, able to multi-task and prioritise workload with strong attention to detail.
You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally. The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience.
You will work alone and along side a small group of warehouse staff, providing stock and stores support to members of the service along with working directly with suppliers to ensure continuity of supply is met. Speaking to clients/relatives, suppliers and multi‐disciplined members of the service will be required to ensure that stock is supplied, stored and purchased accurately when required.
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense! • A good standard of English and IT skills is essential There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.
You will take overall responsibility for the national and regional contractor, sub-contractor and supplier agreements to ensure exceptional quality of work and value for money.
You will be an experienced team manager, able to harness the skills and qualities of your team who are based both in the office and out in the field.
You will be based from our stunning Ringwood Head Office, playing a key role in the business, ensuring that our customers receive the highest standards of service. You’ll be organising the workload of the Customer Services Technicians and keeping our COINS database up to date with real time information.
Job title: Service Charge Accounts Administrator Location: Based inRingwood Hours: 37 per week About the role It’s exciting and busy times at Churchill Estates Management (CEM) and we are looking to appoint a Service Charge Accounts Administrator to join our friendly Accounts and Finance team here in Ringwood. Based in our stunning Head Office, you’ll support the team to ensure the successful...
You will be based from our Head Office in Ringwood. Hours of work are 9:00 am to 5:30 pm, Monday to Thursday and 9.00am to 5.00pm on Friday with one hour for lunch each day.
You will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner. Your main responsibilities will include:
Job title: Service Charge Accounts Administrator - Maternity Cover Location: Based inRingwood, BH24 3FA Hours: 37 hours per week About the role It’s exciting and busy times at Churchill Estates Management (CEM) and we are looking to appoint a Service Charge Accounts Administrator to join our friendly Accounts and Finance team here in Ringwood for a 12 month fixed period. Based in our...
You will provide technical support and service fulfilment to users of ICT across the business, including our remote access to our construction sites, sales offices and managed developments.
You will also need to have experience of supporting a distributed user base.
You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.
You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers. Occasionally, you may be required to visit retirement developments across the country, so you’ll need a driving licence and be willing to travel.