You must have previous administration and receptionist experience along with working knowledge of Microsoft programmes and fantastic telephone manner...
You will provide high-quality customer service and initial technical support to end users, helping to resolve issues quickly where possible and escalating more complex issues to the appropriate team. You’ll be: * Act as the first point of contact for IT queries via phone, email, Service Desk portal and occasional walk-ins.
You will be based at either our City or Coach Lane campus as part of the IT Application Support team within Digital Technology and Transformation Services. Our team operates in a collaborative, on-campus environment where colleagues work regular patterns with flexibility around timing and location in discussion with managers.
You must have a proven background in IT Sales and IT managed services or Cyber security sales.
You will be responsible for your own sales targets - Monitor CRM activity and ensure accurate pipeline management - Run team huddles and team meetings to drive focus and energy Performance Management
You will assist with incidents, service requests, and problem resolution, escalating where necessary, and support the wider IT team with technology rollouts and investigations. What you'll do:- Troubleshoot and resolve incidents, service requests, and major problems. - Serve as first point of escalation for 1st/2nd line engineers and specific sites.
An exciting opportunity has arisen within Children’s Services for dynamic and committed individuals to provide direct and practical support to children and families with a wide range of complex and often challenging needs to enable them to remain in their family unit and their communities, and to ensure they remain in education, employment and training (EET). Build trust and confidence with...
Join Air IT as a 1st Line Service Desk Engineer! Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we’re not just excited about the future – we’re shaping it. With a bold mission, clear vision, and dynamic strategy, we empower our teams, elevate our people, and deliver unrivalled support, solutions, and services to SMEs across...
Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. And...
Front Desk Agent East Midlands Gateway, Kegworth £16.32p/h Part time: Monday to Friday 8am-12pm We are recruiting for an experienced Front Office Coordinator / Receptionist for a busy logistics depot, based on the East Midlands Gateway, just outside of Castle Donington. This position is a part time vacancy covering the morning shift, initially offered on a temporary contract however permanent...
Role: IT Support Specialist 1st line & 2nd line support Salary: Up to £30K Location: Chesterfield Hybrid: Option for work-life balance Overview: We are seeking a proactive and customer-focused IT Support Specialist to provide first- and second-line support across our UK and Nordic operations. This role offers exposure to a broad range of IT projects and initiatives, ensuring technical systems...
Location: Birmingham, Derby, or Nottingham Contract: Full-time (37.5 hours) Salary: Dependant on experience As our IT Manager, you will play a pivotal role in ensuring the efficiency, security, and reliability of our systems. Working closely with our IT Director, Operations Partner, and the wider operations and systems team, you will help shape and implement strategic IT initiatives that...
IT Operations and Security Analyst£35,000 - £45,0006-month fixed term contract - likely to go permanentSwadlincote, South Derbyshire - 4 days a week in the office, 1 day at homeOverview:Akkodis are partnering with a highly reputable business based in Swadlincote, South Derbyshire who are looking to hire a driven IT Security & Operations Analyst for an initial period of 6 months. There is a strong...
Are you a hands-on IT professional with a knack for leadership and a passion for exceptional service? We’re looking for an experienced IT Manager to take the reins of our IT Service Desk and day-to-day support operations, ensuring our office and field teams stay connected and productive. Reporting to the IT & Systems Director, you will be the backbone of our IT support, managing and mentoring a...
Job Purpose To provide remote IT support to all end users. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. To be a proactive member of the Service Desk Team and ensure adherence to all set Service Desk processes and standards. Key Tasks and Responsibilities - To...
We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of...
Service Desk Analyst - Service Delivery Team About Us: Join our dynamic Service Delivery Team within Digital Services. We are committed to delivering proactive and agile services that enhance the efficiency and effectiveness of our council’s operations. We are looking for a motivated and skilled Service Desk Analyst to provide first-line support, ensuring that our digital services meet the...
About the Role We’re looking for a Technical Service Desk Manager to lead Air IT’s newly established centralised 3rd line team. This is a unique opportunity to combine service desk management with strategic leadership, driving technical development, certification alignment, and continuous improvement initiatives. If you’re passionate about building high-performing technical teams and shaping the...
You must have previous administration and receptionist experience along with working knowledge of Microsoft programmes and fantastic telephone manner
You must have a proven background in IT Sales and IT managed services or Cyber security sales.
You will be responsible for your own sales targets - Monitor CRM activity and ensure accurate pipeline management - Run team huddles and team meetings to drive focus and energy Performance Management
Are you a dynamic leader with a passion for delivering exceptional IT support? Do you thrive in a fast-paced environment where customer satisfaction and team development go hand in hand? If so, Air IT is looking for you. We're seeking a Service Desk Manager to lead and inspire our service desk leadership team—and where needed, our engineering team—to deliver a high-performing, customer-focused...