it first line support jobs in Gateshead

Job Description 2nd Line IT Support Engineer, Newcastle, COR7407 Are you an experienced IT Support professional looking to take the next step in a growing MSP? If you’re keen to handle escalations, sharpen your technical skills and play a key role in delivering exceptional service, this could be the ideal role for you. The Role As a 2nd Line IT Support Engineer, you’ll be the go-to point for...

We're looking for a 1st Line Engineer to act as the first point of contact for users needing IT support. You'll deliver high‑quality customer service, resolve technical issues remotely, and keep systems and processes running smoothly.What You'll DoProvide fast, friendly support for IT incidents and service requestsResolve the majority of issues at first contact where possibleDiagnose problems...

You will own the engineering vision and execution of Keepnet's core platform, operating across the UK, EU, US, UAE, and Canada, supported by distributed offshore and nearshore teams.

You will not be expected to do everything yourself. Success in this role will be measured by platform reliability, delivery predictability, team health, and customer impact.

You will also have the reassurance of a job guarantee upon completion.

You will also be assigned an expert tutor to help you throughout your training.

You will gain the practical experience by using our cutting edge Livelabs.

You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide.

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.KEY DUTIES * Respond to customer queries via phone, email, or digital ticketing systems * Provide basic IT support and guidance for common...

You will provide essential 2nd and 3rd line support for IT infrastructure including server and storage management. The role involves working closely with the Service Desk and requires experience in managing core operating systems. Join us to make fashion accessible and fun while enjoying perks like a staff discount and flexible working options.

You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems.

You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary.

You will triage support requests in the first instance attempting a first time fix where possible and escalating up in IT Support and out to wider IT&BC where necessary. As you develop you will have the opportunity to work in our higher technical areas, 2nd line support and hardware provisioning.

You will fit right into this role if you can demonstrate:

Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. Weu2019ve got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, youu2019ll get involved in creating our Starbucks experience by providing our customers with high quality service, beverages and...

You will be the face of Jayco Recruitment, out in the field and on the phone, building a pipeline from scratch and converting prospects into long-term partners.

Job Description Defour Partnership is working exclusively with a Social Care Charity and due to growth we are recruiting for Support Managers in the Gateshead area. Do you love working in Social Care and just feel ready for a new refreshing challenge? Where you and your work is valued and you have an opportunity to develop yourself through education and forge a great career within a fantastic...

Job Description Commercial Motor Underwriting Support - FleetMy client is looking for an experienced Commercial Motor Underwriting Support professional to join a high-performing Fleet underwriting operation, supporting a portfolio of complex UK and Irish commercial motor risks. This role sits at the heart of the underwriting function, providing technical, administrative and broker-facing support...

You will be working on the front lines of mental health, providing stability and guidance to children who need it most. - Competitive Pay: £15.00 - £17.00 per hour (depending on experience). - Flexibility: Work patterns that respect your work-life balance. - Impact: The opportunity to witness and foster progress in children's mental health journeys.

A leading disability charity in Gateshead is seeking a Team Administrator to provide critical administrative support across its services. The ideal candidate will have excellent Microsoft Office skills, strong organisational abilities, and a proactive team-oriented approach. The role involves ensuring the efficiency of front-line services and contributing to the overall mission of supporting...

You will thus need an excellent phone manner and the desire to provide first class customer service. Again, this is NOT a trainee role, so accreditation and knowledge of Sage Intacct is essential. However, the opportunity to develop your career with our company will be significant as we have a proven track record of internal promotion.

Job Description Responsibilities You’ll play a vital part in keeping people, property, and information safe. That includes: - Ensure all shifts, holidays, sickness and absences are covered by efficiently rostering core and relief officers - Be the first point of contact for all security staff, helping them with their queries out of hours. - Work to agreed practices relating to Health and...

Learning Support Assistant – Gateshead If you’re someone who brings patience, warmth and steady encouragement into the classroom, this Learning Support Assistant role in Gateshead could be a brilliant match. The school is looking for a supportive, reliable LSA who can help pupils feel confident, calm and ready to learn. What the role involves You’ll work with pupils who need a little extra...

Senior Backend Developer (.NET | AI-First SaaS Platform) Compensation: Competitive, based on location and experience Location: UK or Turkey (Hybrid – Office & Remote) Keepnet is an AI-driven SaaS platform experiencing strong, sustained growth in the UK with growing global momentum, helping organisations manage human cyber risk at scale. With Agentic AI live in production, Keepnet runs...

Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. Weu2019ve got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, youu2019ll get involved in creating our Starbucks experience by providing our customers with high quality service, beverages and...

Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. Weu2019ve got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, youu2019ll get involved in creating our Starbucks experience by providing our customers with high quality service, beverages and...