guest services host jobs in Ringwood

ABOUT THE ROLE As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In...

You will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner. ​Your main responsibilities will include:

You will have previous receptionist and / or customer service experience with an excellent telephone manner, good interpersonal skills and an excellent working knowledge of Microsoft 365 (excel and word).

You will be self-motivated, well organised with excellent attention to detail and will possess a can do attitude.

You will act as both a senior engineer and a point of leadership—guiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met. This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand.

You will attend the PLC and Operations Board Meetings and will ensure that accurate minutes are recorded, and statutory obligations are met.

You will be well versed in ensuring that the all the necessary governance is adhered to, but importantly that you can partner on specific corporate projects and give sound commercial legal advice to a privately owned and run business.

You will provide technical support and service fulfilment to users of ICT across the business, including our remote access to our construction sites, sales offices and managed developments.

You will also need to have experience of supporting a distributed user base.

You will also be highly organised, be capable of managing your own workload and capable of working alone or as part of a team.

You will be based daily at our Head Office in Ringwood with office hours as 9.00 – 5.30 Monday to Thursday and 9.00 – 5.00 on Friday.

You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind.

You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers. Occasionally, you may be required to visit retirement developments across the country, so you’ll need a driving licence and be willing to travel.

You will use your customer service skills to provide user support on all company supported computers, applications, and software, troubleshooting problems, and advising users on appropriate actions.

You will be the first point of contact for all support tickets, where possible resolving or re-assigning as appropriate to other team members.

You will be based from our stunning Ringwood Head Office, playing a key role in the business, ensuring that our customers receive the highest standards of service. You’ll be organising the workload of the Customer Services Technicians and keeping our COINS database up to date with real time information.

You will seek to understand the current customer or prospective Customers circumstances and discuss entitlement options with themSupporting the customer with research and paperwork completion

You will be based from our beautiful Head Office in Ringwood and will travel frequently to our Lodges throughout the UK to meet with customers in person.

You will be responsible for but certainly never limited to:

You will also be able to work outside of your routine, think on your feet and enjoy a varied and diverse set of responsibilities. We are also looking for someone with strong IT skills including all Microsoft packages and the ability to take minutes and actions in meetings.

You will have previous receptionist and / or customer service experience with an excellent telephone manner, good interpersonal skills and an excellent working knowledge of Microsoft 365 (excel and word).

You will be self-motivated, well organised with excellent attention to detail and will possess a can do attitude.

Location:​Ringwood, Hampshire Reward & Benefits: Competitive salary, on-site parking, excellent Colleague benefits and ongoing investment into your personal development Are you a talented Human Resources professional, with a passion for your work, lots of initiative and a proactive, can-do approach? Do you want to be part of a Company whose values are at the heart of everything they do and is...

You will be responsible for, but not limited to: ​Coordinating an extremely active calendar of meetings.

You will also be able to work outside of your routine, think on your feet and enjoy a varied and diverse set of responsibilities. We are also looking for someone with strong IT skills including all Microsoft packages and the ability to take minutes and actions in meetings.

You will lead, support, and inspire all Colleagues in your business area, including Sales Managers, Marketing Managers, Sales and Marketing Executives.

You will have the benefit of joining an established and proven region with a fantastic team of people, who are passionate, motivated and driven to succeed.

You willhave the opportunity to work in Churchill Retirement, Churchill EstatesManagement, and for our charity the Churchill Foundation, all based inRingwood. Ourfinance departments are busy with a variety of activities to keep you occupiedwhen you are not studying.

You will provide 1st and 2nd line support (service desk) to IT users in the resolution of reported faults, fulfil service requests made by IT users via the IT Ticketing System, monitor and report on the progress of IT services within the region and support project work as required.

You will be responsible for but certainly never limited to: ​Coordinating an extremely active calendar of meetings.

You will also be able to work outside of your routine, think on your feet and enjoy a varied and diverse set of responsibilities. We are also looking for someone with strong IT skills including all Microsoft packages and the ability to take minutes and actions in meetings.

Location: Ringwood, HampshireReward & Benefits: Competitive salary, on-site parking, ongoing investment into your personal development and excellent Colleague benefits About us We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you. ​Churchill Retirement Living is a privately-owned, family-run, business...