Experience Manager jobs in West Midlands

The Care Coordinator will be responsible for the effective planning, coordination, and monitoring of care services to ensure high standards of support are delivered. They act as the central point between staff, service users, families, and external professionals, ensuring continuity of care, compliance, and person-centred support. Key Responsibilities Service Coordination Create, maintain, and...

You will enhance the member journey, prioritise their goals, and improve member retention. In the absence of the General Manager and other Heads of Departments, you will take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

Quality & Customer Experience Support Lead – Regulatory Compliance (18 month FTC) Base Location: Birmingham – hybrid – 2 days per week in the office The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are part of a community of experts across a wide...

You will manage a cluster of 3 buildings twith the potential for this number growing as the business expands.

You will be responsible for the delivery of the regional operational, commercial and people strategies at a property level.

You will provide expert guidance, helping to shape decisions that lead to the best outcomes for children at risk. If you are a passionate and experienced safeguarding professional looking for career progression, we would love to hear from you. Responsibilities:Manage a complex caseload, ensuring effective safeguarding interventions and positive outcomes for children.

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep...

Customer Experience & Booking AdvisorWellness | Spa | ExperiencesLocation: CoventrySalary: £25,396.80 basic + commission (c. £27,800 OTE)If you've worked in a spa, salon, beauty clinic or wellness brand, this will feel familiar – just without the treatment room.Spa experiences are all about helping people switch off, recharge and treat themselves. This role sits right at the heart of that...

Support worker role in Coventry for offender services, requiring understanding of challenging behaviour and IT literacy, with housing management and financial responsibilities.

Job Title - Customer Experience (CX) LeadLocation - Birmingham/Hybrid - travel to other UK sitesSalary - £40,000 to £45,000Customer Experience LeadChampion the Customer. Drive Change. Shape the Future.Bridge Recruitment are working with a leading manufacturing company who are a leader in their field.We have an exciting new role, where we are looking for a Customer Lead person who can come in and...

About the Role Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who...

You will collaborate closely with travelers to understand their goals and deliver guidance that reflects their individual preferences. At Destiny&Co, we are committed to delivering personalized travel support and creating meaningful experiences through thoughtful coordination.

You must have aUK Registered Nurse Qualification (RGN)

You will have a kind and caring approach with a passion for delivering the highest possible standard of care and support for the residents.

You will work well within the team, leading staff members

You will lead the operational environment where curriculum, coaching excellence and learner success come together, ensuring consistent outcomes, strong performance and high quality learner interactions. The role suits a data driven operator who excels at managing delivery, customer experience and operational performance at scale.

Fantastic opportunity with a longstanding not for profit organisation.Immediate start with great company benefits. About Our Client Michael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional...

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You will manage a cluster of 3 buildings twith the potential for this number growing as the business expands.

You will be responsible for the delivery of the regional operational, commercial and people strategies at a property level.

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

You will be: * Drive local sales activity and help to meet occupancy and revenue targets. Lead, coach, and motivate your property team to deliver outstanding service and meet sales targets. Manage daily operations and ensure your building runs smoothly, safely, and efficiently at all times.