You will work closely with senior stakeholders across Claims, IT, and other business units to develop and execute a clear digital roadmap, ensuring initiatives are successfully delivered and embedded across the function.
You will also monitor and measure performance, ensuring all initiatives meet governance, regulatory, and business requirements.
You will be responsible for the development and implementation of the UK Claims digital & technology strategy and associated roadmap on behalf of UK Claims.
You must have experience of managing cross-functional teams and collaborating with senior stakeholders, together with strong analytical, problem-solving, and decision-making skills.
You will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients.
You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users.
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