Customer Technical Support jobs in Scotland

You will serve as the primary point of contact for users needing assistance with account management, platform navigation, and complex troubleshooting. - Handle a high volume of inbound and outbound communications via phone, email, and live chat. - Guide customers through step-by-step procedures to resolve technical difficulties using clear, non-technical language.

You will serve as the primary point of contact for users needing assistance with account management, platform navigation, and complex troubleshooting. - Handle a high volume of inbound and outbound communications via phone, email, and live chat. - Guide customers through step-by-step procedures to resolve technical difficulties using clear, non-technical language.

CRIMS Technical Support Analyst - Edinburgh Job Description At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by...

Together we are Trusted to Serve Scotland. It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here. Our work keeps Scotland’s water flowing, from reservoir to tap - and from sewer to treatment plant. At Scottish Water, we prioritise continuous investment in water and wastewater infrastructure to ensure that these essential services run...

Job Description At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for a client facing, senior product support analyst to be working with the global client services organization. The Technical Client Support Analyst...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/Bucharest Key Responsibilities: - Deliver L2/L3 support for DERMS applications, integrations, and services. - Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. - Investigate and resolve incidents, service requests, and escalations...

You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required.

You will analyze system performance data, recommend necessary hardware and software upgrades, and execute modifications to maximize overall operational efficiency and longevity. Core duties also involve meticulous management of specialized tools and spare parts inventory.

You will analyze system performance data, recommend necessary hardware and software upgrades, and execute modifications to maximize overall operational efficiency and longevity. Core duties also involve meticulous management of specialized tools and spare parts inventory.

You will analyze system performance data, recommend necessary hardware and software upgrades, and execute modifications to maximize overall operational efficiency and longevity. Core duties also involve meticulous management of specialized tools and spare parts inventory.

You will analyze system performance data, recommend necessary hardware and software upgrades, and execute modifications to maximize overall operational efficiency and longevity. Core duties also involve meticulous management of specialized tools and spare parts inventory.

You will provide coordination support for facilities management services on the FedEx UK account.

You will aim to resolve any queries at first attempt or escalate to the helpdesk supervisor.

You will become a systems expert in Navison which you will use to log and track job requests through.

You will analyze system performance data, recommend necessary hardware and software upgrades, and execute modifications to maximize overall operational efficiency and longevity. Core duties also involve meticulous management of specialized tools and spare parts inventory.

Together we are Trusted to Serve Scotland. It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here. Our work keeps Scotland’s water flowing, from reservoir to tap - and from sewer to treatment plant. At Scottish Water, we prioritise continuous investment in water and wastewater infrastructure to ensure that these essential services run...

Role: Customer Support Engineer - GridOS (Kubernetes + Kafka) Experience with GridOS or other grid data management platforms. Knowledge of utility operations, grid modeling, and distributed energy resource management. Familiarity with real-time data streaming and IoT integration. Key Responsibilities: - Design and implement GridOS Data Fabric solutions to streamline data access and management...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/BucharestKey Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/Bucharest Key Responsibilities: - Deliver L2/L3 support for DERMS applications, integrations, and services. - Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. - Investigate and resolve incidents, service requests, and escalations...

Role- Customer Support Engineer - DERMSLocation - Edinburgh/Paris/Bucharest Key Responsibilities: - Deliver L2/L3 support for DERMS applications, integrations, and services. - Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. - Investigate and resolve incidents, service requests, and escalations...

Job Description Role:Customer Support Engineer - WAMSKey Skills/ Screening Questions Detailed JD - WAMS, Power Systems, EMS, DMS, SCADA, eterra - Bachelor's degree in Electrical Engineering, Computer Science, or related field. - Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology. - Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar). -...

Job Description Role:Customer Support Engineer - WAMSKey Skills/ Screening Questions Detailed JD - WAMS, Power Systems, EMS, DMS, SCADA, eterra - Bachelor's degree in Electrical Engineering, Computer Science, or related field. - Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology. - Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar). -...