Customer Support jobs in County of Cardiff

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

Job Description Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities. Pick up parcels from your local Evri site Deliver in your local area for 4-6 hours a day Finish when the...

You will ideally have experience of using Microsoft and VMware technologies.

You will have first-class customer service skills, as this role involves dealing with both internal and external stakeholders on a daily basis. What you'll get in return This is a permanent role to start ASAP.

A growing fintech company in Cardiff is seeking a Vulnerability Officer to provide essential support for vulnerable customers. This hybrid role involves conducting assessments, managing cases, and ensuring customers receive proper care. Ideal candidates will have experience in handling vulnerable clients, a strong empathetic approach, and a capacity to work under pressure. A competitive salary...

You will have an initial Zoom call with Nazima to find out more about you and to tell you more about us. Stage 2: Technical Task & Values based interview (90 mins): This stage will be held in our office, and you’ll meet with the wider team - We’ll run through a live role play exercise where you’re the agent and we’re the member.

You will handle customer inquiries, perform pre-audit checks, and provide guidance on health and safety requirements. This role offers a hybrid work model, requiring three days a week in the office and benefits including generous annual leave and a healthcare plan.

Overview Alcumus is hiring a full-time Customer Service Support Officer (internally titled Technical Support Officer) to join its Audit Services team in Cardiff. This hybrid role blends customer service and compliance support, offering a chance to contribute to safer workplaces through Alcumus' SafeContractor accreditation platform. Key Details Location : Cardiff, Wales (Hybrid: 3 days/week...

A software company based in Cardiff is seeking a customer service representative to guide customers through their software. This role requires effective communication skills, IT literacy, and problem-solving abilities. The position offers a hybrid working model with full training provided. Employees enjoy benefits like additional leave, a pension plan, and regular team events, emphasizing a...

What that means day to day What you’ll need to be successful What you’ll get in return About Alcumus Who we are: By this point, you’ll likely have decided if the role sounds up your street, but what about Alcumus as an employer? Time to introduce ourselves… We believe that everyone should be able to go home safely from work every night, so we’ve made it our mission to build risk management...

Job overview NHS Wales Shared Services Partnership has an exciting opportunity in our Accounts Payable Department. We are looking for an enthusiastic, organised and efficient Senior Customer Support Assistant to join the Accounts Payable Team based at Companies House in Cardiff. The role of the Senior Customer Support Assistant is to be the first point of contact for Accounts payable and...

You will work closely with Production and Quality teams to support new product introductions and engineering changes.

You will be directly involved with customer support tickets and help lead the team to resolve issues.

You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management.

You will need experience leading a team and also being hands on with customer service tickets.

Customer Service Administrator (Welsh Speaking)Hybrid – Cardiff City Centre 12-Month Fixed-Term ContractUp to £30,000Autograph Recruitment is partnering with a leading professional services organisation to recruit a fluent Welsh-speaking Customer Service Administrator to join their dynamic team.This is an excellent opportunity for someone who enjoys delivering high-quality customer service while...

You will be responsible for providing excellent service to our merchants, triaging complex technical escalations, and building comprehensive documentation as you learn.

You will handle technical escalations from our agent team, resolve issues using admin tools and system knowledge, and escalate effectively to engineering when needed.

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.Due to location,...

A leading energy distributor is seeking a Customer Account Manager in Cardiff. This full-time position offers competitive commission and opportunities for career progression. The role involves maximising sales opportunities through consultative selling, account management, and negotiation skills. Ideal candidates will have sales experience, strong negotiation abilities, and a target-driven...

A fast-growing fintech company in Cardiff seeks a Team Lead for their Customer Support team. The role involves leading a team of 10 agents to drive performance and ensure exceptional customer outcomes. Candidates should have contact center experience, a passion for team development, and a history of success in coaching. The position offers a competitive salary between £32,000 and £38,000, plus...

You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market.

You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.

A fast-growing fintech company in Cardiff is seeking a Team Lead for their Customer Support team. In this role, you will lead a team of 10 agents, driving performance and ensuring exceptional customer outcomes. The ideal candidate will have prior contact center experience and a strong passion for team development. The position offers a competitive salary between £32,000 and £38,000, as well as...