customer support analyst jobs in Midlothian

About the RoleAn exciting opportunity has arisen for a Real Time Queue Management (RTQM) Analyst to join a dynamic operations environment. The successful candidate will play a key role in ensuring seamless intraday queue management, real-time monitoring, and operational reporting to maintain service levels and optimise resource allocation across the business.This role is ideal for someone with...

Salary: From £28,000 Monday-Friday, 9am - 5pm Standard Life House, Edinburgh What does the role entail? You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers planning for retirement, accessing investments, updating personal information, or supporting...

Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good...

I'm working with a growing Managed Services Provider to hire a Senior Technical Analyst (3rd Line) to join their high-performing team in Edinburgh (hybrid 2 days in office) . This is a role that combines hands-on problem-solving with real influence over how services evolve.You'll be the final escalation point for complex infrastructure, networking, cloud, and application issues, supporting...

Customer Service & Sales RepresentativeLocation: EdinburghAre you a confident communicator with a passion for people and purpose?If you thrive in fast-paced environments and are looking to build a career that combines performance and positive impact, this opportunity could be a perfect fit.Were recruiting on behalf of a growing promotions company in Edinburgh that partners with some of the UKs...

You will assist with client accounts, address inquiries, and ensure a seamless experience for every client.

You will work with us to process transactions, maintain compliance, and provide prompt support across multiple channels.

Job Title: Field EngineerLocation: Livingston and surrounding areas ... sites to be coveredEmployment Type: Full-TimeSalary up to £28k + 4k allowance + BenefitsRole Purpose: We are looking for a proactive and customer-focused Field Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service...

This is an exciting opportunity to join JPMorgan, this role is a Jobshare (part-time hours where 2 people share the responsibility of the role) if this is the flexibility you need this could be the role for you. The role is for 19hours, Wednesday 5hrs (either am/pm) Thursday 9-5 & Friday 9-5 The Mortgage Support Team in Wealth Management Operations is a center of excellence that supports the...

RoslinCT is a global CDMO focused on Advanced Cell and Gene Therapies. It was established in 2006, built upon the ground-breaking cloning technology of Dolly the Sheep. RoslinCT is one of the first to produce clinical-grade human pluripotent stem cells and developed the first CRISPR-edited cell therapy product for a major inherited disorder, taking it from early development to...

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

What you’ll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the...

You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential This is a full-time position working Monday to Friday, 8am – 5pm (40 hours per week) and offers a salary of £26,208 per annum, paid weekly.

Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin...

You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your ability to plan and manage your work, coupled with your developing skills in strategic planning, digital literacy, and process automation, will be crucial in achieving operational objectives.

You must be above the school-leaver age in your country

You must have Right to Work eligibility in the UK Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

If you enjoy building relationships and helping develop innovative solutions while working in a fast-paced environment, then we have the role for you. Our advisors help clients achieve their financial goals by delivering the right solutions and services across our industry leading investments, credit, banking and Trust & Estates practices. This individualized attention supports our clients'...

Do you have a detailed understanding of card payment processes and are you looking for a new opportunity where you can use your analytical skills within a Cash and Card operations team? Job Summary: As a Business Analyst in the Cash & Cards Operation, this role will require a detailed understanding of Cash & Card payment processes, an analytical approach to problem solving, and an ability to...

You will ensure compliance with Anti-Money Laundering (AML) and Know Your Client (KYC) requirements.

You will collaborate closely with client-facing teams and internal client operations partners to guarantee that all client records meet regulatory standards, providing quality and timely service to our valued clients.

You will be responsible for developing and implementing a training program for Client Onboarding and partner teams, focusing on KYC/AML and related topics. Additionally, you will manage our client forms (DOX) and application packs across our 9 EMEA locations.

You will work across various lines of business, driving growth, ensuring operational effectiveness, managing risk, and maintaining our global reputation for excellence. Job responsibilities