customer service apprentice jobs in West Midlands

You will have direct exposure to senior leadership and the opportunity to make a tangible impact on a high-profile operation.

You will enjoy the autonomy of a start-up environment, supported by the world-class infrastructure of a market leading brand

You will lead your team to ensure every customer interaction reflects that prestige, maintaining a goal of 90%+ customer satisfaction (CSAT).

Join Metro – Where Innovation Meets Logistics Excellence At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst...

About the role Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Our Customer Service Contact Centre arelookingfor customer focused, friendly and helpful people to join them to support our Co-op Bank calls. Our fast paced, teamorientated and supportive environment is really at the heart of ourcustomer service. The...

As a Customer Care Resolutions Specialist, you’ll play a key role in delivering a fair, empathetic, and efficient complaints experience for our customers. You'll be responsible for managing a wide range of complaints and disputes relating to the Leasys portfolio, ensuring each case is assessed promptly and resolved appropriately. Your attention to detail, strong communication skills, and...

Job Title: Senior Service Advisor - Automotive SectorLocation: Solihull, West MidlandsSalary: £30,000-£35,000 (depending on experience) + bonus + benefitsAbout the Role:A prestigious national and growing Accident Repair business, with a large number of bodyshops across the UK, is seeking a dedicated Senior Service Advisor to join their Solihull head office call centre. This role offers a...

You will enjoy the autonomy of a start-up environment, supported by the world-class infrastructure of a market leading brand A Flexible Future: This role requires a consistent on-site presence during the initial transition phase.

You will lead the full employee lifecycle, from inclusive recruitment and onboarding to continuous coaching and professional development.

You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible.

Technical Advisor – Fire Doors Location: Hybrid – National Role with travel to sites We are pleased to be working with a leading specialist contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. We are looking to speak to experienced...

You will be working closely with your apprenticeship learning provider and developing positive relationships with a wide range of colleagues while developing your knowledge and capabilities to undertake the job Shortly after applying for the role, you’ll be sent a series of games that will identify your natural strengths and preferences and will determine your suitability for the role.

Overview On-site, field-based role supporting a diverse range of customers across hardware, software, and infrastructure. Travel between customer locations is required. Full training is provided; technical passion and a proactive attitude matter more than prior experience. Responsibilities Work on-site with customers, from small local businesses to large organisations, across hardware, software,...

A leading water service provider in the UK is seeking an Apprentice Field Service Engineer - Instrumentation. This apprenticeship lasts 48 months, during which you will receive hands-on training and complete an industry-recognized qualification. Key responsibilities include maintaining process instrumentation and working in teams to ensure operational efficiency. A competitive salary of £20,000...

You will develop and enhance your technical and management skills in a variety of applications and job roles, including design and project management.

You will receive one day study leave during term times to attend university to work towards your BSc or BEng Building Services Engineering degree providing a route to gain Incorporated Engineer (IEng) status.

You will work alongside experienced professionals, receiving comprehensive training and mentorship to lay the groundwork for a successful career in building services engineering. Key Responsibilities: Assist in the maintenance and commissioning of heating, ventilation, air conditioning (HVAC), plumbing, and electrical systems.

A pharmacy training provider in Wednesbury is searching for a Pharmacy Services Assistant to engage with customers and provide essential prescription counter services while gaining a pharmacy qualification. This exciting role involves assisting with public health services, stock rotation, and replenishment. Ideal for those seeking an enriching experience in a pharmacy environment. The position is...

A leading online finance broker is seeking a highly organized Financial Services Administrator to support Account Managers with finance proposals and documentation management. The ideal candidates will have strong communication skills, attention to detail, and a solid understanding of the financial services sector. This role demands a proactive individual who can thrive in a fast-paced...

You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation. Key responsibilities include: - Acting as functional lead for Dynamics 365 CE, with deep ownership of Customer Insights and Customer Journeys capabilities.

You will be extensively trained and supported to become an ambassador of The Fuel Store, to identify account growth opportunities for our fuel and non-fuel products in order to generate revenue and increase sales overall.

You will be entitled to 26 days annual leave plus all statutory holidays, you increase personal holiday allowance with increased service.

A leading telecommunications provider in the UK is seeking a Customer Support Engineer to work on-site with a diverse range of customers. The role involves installing, setting up, and optimising products while providing deskside support for hardware and software issues. Ideal candidates will possess five GCSEs including English and Maths, have a passion for customer service, and demonstrate a...

A leading engineering consultancy in Birmingham is looking for a Building Services Engineer Apprentice. The role provides a unique opportunity to work on live engineering projects, collaborating with industry professionals to create innovative designs. Ideal candidates will have two A levels in Mathematics and Physical Sciences or a Level 3 Apprenticeship qualification. This apprenticeship offers...

You will need to be mobile in this role, we'll contribute up to £500 towards driving lessons and tests to help to get you on the road!

You must have been ordinarily resident in the UK for at least three years before starting the apprenticeship.