Customer Retention Manager jobs in United Kingdom

Job Description Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. Drive the numbers. Shape the customer journey. We’re looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. This high impact role offers the opportunity to define and...

You will implement strategies that drive retention and expansion while mentoring a high-performing team. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy and impact within a dynamic environment.

You will act as the primary point of contact for existing members, developing personalized engagement strategies to reinforce loyalty and maximize the value of membership. Key ResponsibilitiesMember Engagement & Relationship Management - Build and maintain strong relationships with members, understanding their preferences and expectations.

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.

Membership Retention & Engagement Manager Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Illuminate Recruitment Ltd provided pay range This range is provided by Illuminate Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster...

Job Description Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type: Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 6th February 2026 Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for...

Role: Retentions Agent Hours: Full time, 40 hours per week Location: Glasgow, fully on-site Salary: From £27,040 plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As UKs leading private...

A leading IT services company in the United Kingdom is seeking a Customer Base Account Director for the Defence sector. For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. This role focuses on retaining and growing client relationships, leveraging defence expertise to ensure client satisfaction, and collaborating with consulting...

A leading technology firm is seeking an experienced Account Director to manage a strategic portfolio of high-value client relationships. Please read the following job description thoroughly to ensure you are the right fit for this role before applying. This role involves providing customer engagement excellence and driving revenue growth through effective upsell strategies. The ideal candidate...

Job Title: Customer Retention Manager Location: The Meadows, Camberley Brand: LRG Salary: up to £50,000 OTE About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an...

Customer Retention Manager (Account Manager)Hybrid – Once a week in DatchetSalary – £50,000 BasicAre you commercially astute with a passion for Customer Retention? If so, then this role is for you!This an exciting opportunity to join a fast growing, employee-owned Facilities Management business with a strong reputation in cleaning and wider support services. Part of their continued growth is...

A bit about us. Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our coffee...

You will lead a Retention and Relationship Management Team, ensuring retention targets are met and profitable client relationships are maintained.

Job Description Customer Account Manager - Insurance Near Tiverton | £25,000-£30,000 DOE | Hybrid (2 days WFH after training) | Permanent Introduction Acorn by Synergie is recruiting on behalf of a well-established insurance business near Tiverton for a Customer Account Manager to join their longstanding and supportive team. This is an excellent opportunity for someone passionate about...

Job Description The Customer Programme Manager (CPM) is responsible for the overall management of assigned customer accounts, ensuring exceptional service, commercial success, and long-term growth. Acting as the primary customer interface, the CPM oversees all aspects of account management, including relationship development, contract execution, and reporting financial performance. The role...

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.

Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type: Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 6th February 2026 Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for you! rpc UK is looking...

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.

Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type : Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 6th February 2026 Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for you! rpc UK is looking for a...

You will play a key role in driving retention, identifying upsell and new business opportunities, and coaching the team to achieve business KPIs. The role also involves performance analysis, opportunity spotting, and ensuring excellent service standards across all client interactions.