You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
William Turner is part of Banner Limited. A progressive business that is growing from strength to strength through its strategic acquisition plan and one that takes its responsibility to create a 'better place to work' for all its employees seriously. In addition, as the UK's leading supplier of schoolwear, the company has placed enormous focus on 'doing the right thing' by implementing the most...
Customer Service Operations LeadLocation: Trafford Park, ManchesterMonday-Friday8am - 4pm or 9am - 5pm£34,(Apply online only)-£38,(Apply online only) Depending on experienceJob Type: Full time, permanent roleCustomer Service Operations LeadRole overviewWe are recruiting a Customer Service Operations Lead to join a growing FMCG / production-led business based in Trafford Park. This role focuses on...
You will work closely with other areas of the business and our customers, providing expert technical knowledge and solutions to complex technical problems. We know the importance of a good work/life balance, so offer flexible working opportunities with a low overtime culture; theres a reason our average length of service is 7+ years!
Job Description Location : Trafford Park Salary : £23, About the client Our client is a leading global logistics provider. With services ranging from domestic and international express delivery, e-commerce shipping and fulfilment solutions, road, air and sea freight, to supply chain management, consumer retail services, technical support and more. They are looking for a Customer Service...
Customer Care Advisor - ASAPLocation - Manchester - Parking Onsite - Hybrid working once competent in the role 3 days office and 2 days at home or can work 4 days per week.Salary - £30,000Start date - ASAPWorking Hours - Monday to Friday - 9am - 6pm - No WeekendsWhy Join Us?Our Client pride's themselves on delivering exceptional service to their customers. As a Customer Care Advisor, you'll be at...
You will manage a portfolio of high-value managed service clients while coaching the team to deliver proactive, outcome-driven customer success. The focus is on long-term retention, service adoption, and aligning IT roadmaps with client business goals.
You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within theCustomer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.
Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager will oversee a team...
You will act as the ‘voice and face’ of the Trust, so demonstrable experience in delivering customer-focused services in a demanding public-facing environment is essential.
You will have control over your own caseload and be responsible for orchestrating a positive outcome for our customers.
Job Description Job Title: Customer Service Representative Duration: 12 months, temp to perm Location: Manchester/Hybrid (four days per week in the office) Salary: £30000 per annum plus 5% bonus Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities,...
Job Description Customer Quality Manager – EMEA We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region. Position Overview As a key leader within the Quality function, the Customer Quality Manager...
You will build strong communication channels with end clients and retail partners and take responsibility for the administrative process of Zenith timepieces received at the service centre for maintenance. This involves creating clear, comprehensive repair information to clients, outlining maintenance types, associated repair costs, and estimated timeframes.
You must be aged 18+ to authorise age-related salesJoin us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community.
You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.
Select how often (in days) to receive an alert: Learn more about the general tasks related to this opportunity below, as well as required skills. This is a newly formed, high-energy team of three dedicated specialists responsible for the initial "speed-to-lead" response for .uk and other inbound sources. Acting as the commercial engine room, this team bridges the gap between high-volume...
You will take ownership of a highly sensitive, multi-site field service operating at critical moments in people's lives.
You will be responsible for stabilising and elevating the existing operation while preparing the second for full integration into a unified Northern regional model.
Join Barclays as a Fraud Customer Care Agent in our Scams Investigations team. In this role, you'll take ownership of scam cases from start to finish investigating each one thoroughly and delivering clear outcomes. You'll typically handle 2 to 3 cases per day, working independently through the entire process until resolution. To Excel In This Role, You Should Demonstrate - Exceptional ability...
You will lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR, acting as the voice of the customer at a senior manager level, ensuring scalability, efficiency, alignment and accountability across the department.
We’re looking for a motivated Senior Customer Success Account Manager who’s passionate about building strong relationships, understanding customer goals, and uncovering growth opportunities. If you love working with people, driving revenue, and delivering a brilliant customer experience, this could be your next big move. Make sure to apply with all the requested information, as laid out in the...