Customer Insight Analyst jobs in Coventry

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you...

You will have strong stakeholder management skills, with the ability to influence and make a positive impact.

You will have prior experience of interacting with senior managers and have strong communication skills, with the ability to explain complex technical matters in a concise

You will execute projects that combine strategic insight with tech-forward solutions to deliver end-to-end, decision-ready outputs for clients. The role requires intellectual curiosity, analytical rigor, creativity, and structured strategic thinking, with strong client engagement and clear opportunities for professional growth as a trusted extension of client teams.

Credit Risk Analyst. Permanent role. Flexible Remote working. Full-time. Coventry. Up to £50,000 Your new company Salary: £45,000 – £50,000 Location: Remote (with one day per week in Coventry office)Contract: Permanent Hours: Full-time 37.5 hours per week About the Role Hays are supporting a growing business in Coventry that is seeking a skilled Credit Risk Analyst to join their team and play a...

You will have direct exposure to senior leadership and the opportunity to make a tangible impact on a high-profile operation.

You will enjoy the autonomy of a start-up environment, supported by the world-class infrastructure of a market leading brand

You will lead your team to ensure every customer interaction reflects that prestige, maintaining a goal of 90%+ customer satisfaction (CSAT).

🚀 About Webigence and Spark Travel Webigence has 25 years of experience crafting UX‑first, often highly complex software. Our engineers pair forward‑thinking agile practices with an obsession for intuitive design, shipping products that feel effortless even when the logic underneath is anything but. Alongside a handful of long‑standing third‑party clients, we’re scaling our own SaaS...

Our OEM Client based in Whitley, Coventry, is searching for RPI Senior Analyst to join their team, Inside IR35. This is a 12-month maternity leave cover contract position. Umbrella Pay Rate: £34.27 per hour. The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data...

Senior Business Analyst (Identity and Access Management) 12 Month FTC £58.225 - £67.468 (D.O.E) 42 Days Holidays (Inc Bank Holidays) Hybrid Working On-Site Parking Great Public Transport Links Job purpose The Senior Business Analyst will use their extensive business analysis experience to contribute significantly to a change portfolio project focused on Identity and Access Management....

You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

Strategic Planning Analytics Location: Remote, U.K. Length: 12 months Rate: £30.77 p/h (inside IR35) Hours: 9am-6pm We are seeking a highly motivated and experienced Program Manager to join our dynamic Programs team. The Program Manager will play a critical role in planning, executing, and monitoring various projects related to programs being designed and implemented by the Monetization...

Location: Oldbury | Hybrid: 2 days office / 3 days home 6-month contract | Full-time We’re looking for a Customer Support Analyst to join a growing IT Service Desk team in a 1st line support role. This is a customer service role in a technical environment. You don’t need a strong IT background – what matters most is how you deal with people. If you’re a confident communicator, organised, and...

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

The UK's leading specialist fitness and leisure recruitment agency. Service and Delivery. Contact us 07746 791415 or email contact any of the team via People Client Success Manager - Active Insight Remote (UK) - Ideal Location West Midlands c£32,000 + Bonus We are looking for a Client Success Manager who’s passionate about helping people and businesses thrive. At our core, we believe in...

Ciklum is looking for a Senior Intelligent Automation Engineer to join our team full-time in the UK. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that...

Calling all Account Managers, would you like to work for the world’s largest family-owned winery, home to a diverse portfolio of nationally and internationally recognized wine brands seen in all major supermarkets across the UK? This role would see you working closely with customers, developing and achieving goals within the following key KPI’s: volume, revenue, gross margin, account...

You will deliver robust process mapping to clarify responsibilities, establish new ways of working, and ensure effective delivery within the newly structured organization. Key Responsibilities: -Process Mapping: Lead end-to-end process mapping across CEX functions and adjacent teams, including Regions/Markets and Enterprise teams.

RPI Senior Analyst Reference: (phone number removed)Umbrella Rate: £34.62/hr (inside IR35)Are you ready to take your career to the next level as a Retail Performance Intelligence (RPI) Senior Analyst? With a focus on innovation, data-driven decision-making, and delivering excellence, this role provides the perfect platform for professionals looking to make a meaningful impact. As part of an...

You will be responsible for monitoring live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.

You will enjoy the autonomy of a start-up environment, supported by the world-class infrastructure of a market leading brand A Flexible Future: This role requires a consistent on-site presence during the initial transition phase.

You will lead the full employee lifecycle, from inclusive recruitment and onboarding to continuous coaching and professional development.

Job Title: Senior Data Analyst (12-Month Rolling Contract) Location: Whitley, UK (Hybrid: Generally 3 days on-site) Employment Type: 12-Month Contract (Inside IR35 / Rolling) Contract Type: Hybrid (3 Days onsite/ 2 days Onsite) Sponsorship: No Sponsorship Provided (Must have full right to work in the UK) The Opportunity: The Business Performance Intelligence function within the Global Customer...