Customer Experience jobs in Sutton, London

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou,...

ROLE OVERVIEW The Customer Experience (CX) Manager supports GRIDSERVE’s customer experience strategy by uncovering customer pain points, turning insight into action, and leading cross‑functional improvements. The role blends customer insight, operational partnership, governance, and project delivery, working closely with the Head of CX and the Experience Designer to embed customer-first thinking...

Job title: Client & Team Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7,000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key...

Hey! We're team Granola 👋 If you haven't already, you should check out what we're building, and why you should work here. We're looking for a Customer Experience Engineer to join our team and help us maintain our high bar for technical support as we scale. This is a role for someone who gets genuinely excited about solving complex technical problems, digging into logs, and being the bridge...

Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager. The brand is celebrated globally for its heritage craftsmanship, refined elegance, and deep connection to art, culture, and exceptional service. This is a rare opportunity to join a house where client relationships, discretion, and meaningful experiences sit at the very heart of the...

You will be a confident and credible leader who believes that complaints not only ensure compliance but drive fairness, learning and improving outcomes for customers. - Acting as a key advisor across service areas, the primary point of contact for the Housing Ombudsman, ensuring the organisation consistently aligns with the Dispute Resolution Principles.

Sales Assistant - Entry Level - Immediate Starts in Central London! Full Time Equivalent Availability Required - £24k - £30k per annum Hoping to find a role offering fantastic opportunities for progression, but don't have much experience Looking to start your long-term sales career with a dynamic and forward thinking team Due to increased client demand, our client is currently on the lookout...

Senior Executive Briefing & Experience Manager (EMEA) - Location: London (On-site, 5 days per week) - Contract: 12-month contract - Salary: £95,000 Overview A global technology organisation is seeking a Senior Executive Briefing & Experience Manager to own and deliver high-impact executive briefings for senior leaders, partners, and enterprise customers across EMEA. This role sits at the...

You must be able to commute to the Slade Green (Dartford) office each working day. - A proactive team player with high customer service standards and a professional manner.

You will be the face of the brand, working as part of an enthusiastic team in residential environments across Dartford.

EXPERIENCE STRATEGIST (1 YEAR FTC) ABOUT THE ROLE As an Experience Strategist at Bernadette, you'll contribute to the development and delivery of digital strategies that create meaningful impact for our clients. Working within a collaborative team environment with product designers, developers, and project managers, you will have the opportunity to use your full range of strategic thinking and...

Crest Nicholson's Special Projects Division are looking for a Resident Experience Officer to play a crucial role and join their Communications and Customer Service Team. As Resident Experience Officer you will be responsible for communications and relationships with contractors, freeholders, management companies, leaseholders and residents across a number of projects from assessments through to...

Member Experience Manager £35,000 + Benefits London | Full-time | Permanent Are you a natural leader with a passion for creating exceptional experiences? This is a fantastic opportunity to step into a people-focused, design-led workspace environment where service and community are at the heart of everything. As Member Experience Manager, you’ll lead a front of house team to deliver a...

At Cocentric, we’re scaling Connect – our SaaS platform built to simplify workforce access, provisioning, and digital identity. From automated onboarding to secure SSO and real-time data integrations, Connect is helping frontline organisations empower their people at scale. We’re looking for a UX Designer to shape the end-to-end experience of the Connect platform. You’ll work with product,...

You will be in charge of supporting the analysis and monitoring of client relationships, of implementing a structured approach of client management and of relationships maintenance, and of continuously improving the client engagement framework. Main responsibilities will be:

Senior Ecommerce & Transformational role - £120,000–£150,000 base + package - London, Chelsea | Hybrid At a pivotal point in its growth journey, this organisation is reshaping how customers buy online — moving from a largely telesales-led model to a scalable, commercially driven eCommerce engine. Early experiments show real promise, but the next phase requires senior leadership, sharp...

Overview X-Club is the premium brand for Pilates & Wellness studios across London. The X-Club method incorporates the core Joseph Pilates’ Reformer-based Contrology, with group classes and combination of state-of-the-art equipment. X-Club delivers highly effective, life-changing training with unique membership options incorporating Movement, Mind, Nutrition & Therapies. X-Club are looking for a...

You will ensure customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.

LEAD CUSTOMER INSIGHT ANALYST £60,000–£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. PE-backed, forecasting 20% growth, scaling to £1bn+...

Department: Operations - Service About the Role This role will oversee and optimize returns management and spare parts operations within service team, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company’s ambitious growth plans. Key...

Job Title: Freelance - Customer Channels Manager Client Location: London (Remote) Starting: 02/03/2026 Pay Comments: £300 per day Hours: Full-time Duration: 9 months with potential to extend About the Role Our client is seeking a Customer Channels Manager to own the day-to-day management and growth of our customer community channels. In this role, you'll be the central hub connecting...