Customer Experience Manager jobs in Peterborough

A leading financial services company is looking for a Senior Product Manager to drive AI-powered solutions that enhance customer experiences. This role involves defining a vision for AI applications, managing end-to-end delivery of features, and ensuring alignment with business objectives. The ideal candidate will possess robust experience in product management and AI technologies, and will...

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

A leading retail company in Peterborough is looking for an experienced Floor Manager to join their dynamic team. The role involves team leadership, ensuring high customer service standards, and achieving sales targets while promoting company values. Candidates should have recent management experience and a passion for retail. This role offers a competitive salary of £33,722 per annum, plus...

Job Description Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. Drive the numbers. Shape the customer journey. We’re looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. This high impact role offers the opportunity to define and...

Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. Drive the numbers. Shape the customer journey. We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. This high impact role offers the opportunity to define and deliver...

You will be responsible for ensuring every custom event we run is delivered with the right mix of senior decision-makers from the right target accounts. You’ll lead a team that identifies, engages and secures those delegates, working closely with Sales, Client Success and Event Operations to make sure expectations are clear and delivery is strong.

You will work in a fast-paced, hybrid environment, handling various cases while adhering to compliance standards. Suitable candidates will have strong communication skills and complaint handling experience. Competitive salary of £15,439 annually with opportunities for growth and a supportive team culture.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

Title: Head of Customer Contact Repairs (Peterborough)Location: Peterborough, Cambridgeshire, East Anglia, UKCompany: Accent HousingHead of Customer Contact - Repairs A place to make a difference Location: Peterborough, hybrid 3 days a week onsite with occasional travel to other offices as required.Salary: £66,003 per annumContract Type: PermanentHour: 35 hours per week, Monday Friday between 8am...

Customer Success Manager (CSM) , you'll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You'll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption, drive growth, and prevent churn. You're someone who thrives on autonomy and loves creating impact —...

Customer Success Manager – Maternity Leave Cover ABAX Peterborough, England, United Kingdom As a Customer Success Manager (CSM) , you'll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You'll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption,...

The Role | Customer Success Manager Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in...

You don’t just want to manage support, you want to own the customer experience end-to-end.If turning complex problems into loyal, long-term customers is your thing, this role was built for you.When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise.At Khaos Control, that promise has powered UK retailers for over 25 years, helping ambitious SMEs and...

You will collaborate across teams to address client concerns and ensure the delivery of top-notch service. Competitive salary and benefits are offered, including a hybrid work model that emphasizes flexibility.

You will lead effective, empathetic customer communication and solve complex issues with support from stakeholders.

You will oversee the service performance of the outsourced customer care team to ensure KPIs and SLAs are achieved and a high quality of service is delivered to customers.

You will be provided with full training and development to give you every opportunity for success. The RoleAs a Customer Account Manager you will be involved in the whole process of providing loans to our customers.

A leading fashion retailer in Peterborough seeks a Visual Merchandiser responsible for shaping the store's visual identity and supporting a customer-first experience. The role involves coaching a team, ensuring safety protocols, and achieving business targets through KPI monitoring. Candidates should possess management experience in visual merchandising, demonstrate a strong customer focus, and...

A leading telematics company in Peterborough seeks a Customer Success Manager to build and maintain valuable relationships with customers. This entry-level, full-time role involves onboarding, managing retention, and driving customer satisfaction through collaboration with cross-functional teams. Ideal candidates will have experience in customer success or account management, strong communication...

A leading education support organization in Peterborough is seeking a Customer Success Manager to enhance customer retention and engagement. The role involves building relationships, addressing customer concerns, and presenting solutions to prevent churn. Ideal candidates will demonstrate strong communication skills and an analytical mindset, with experience in CRM platforms being advantageous....