Customer Experience Manager jobs in Penarth

A leading hair and lifestyle company in Penarth is seeking a Customer Service Officer. The role involves managing appointment scheduling, engaging clients to recommend and sell products, and operating the Point‐of‐Sale (POS) system. Candidates should have strong communication skills, a client-centric mindset, and previous experience in retail or luxury service. A warm personality and multitasking...

A consulting firm located in Penarth, United Kingdom is looking for a Customer Service Manager to oversee daily operations and ensure excellent customer satisfaction. The ideal candidate should have at least a Higher NITEC or Diploma and a minimum of one year in customer service. Responsibilities include managing complaints, processing orders through WMS, and liaising with suppliers. Fluency in...

Supervise and train staff Review staff performance and offer constructive feedback Collaborate with team leads on setting and achieving team-specific goals Purchase inventory based on current trends, availability of new products and customer interest Display merchandise to maximize purchasing appeal Organize sales and product demonstrations Write sales and customer reports and make...

A family of Premium Pubs & Restaurants is seeking a Duty Manager in Penarth to assist the General Manager in the daily operations. This role focuses on training and inspiring the team to provide excellent food and service while ensuring guests have a memorable experience. The ideal candidate will bring management experience and strong leadership skills. The position offers a variety of employee...

We are recruiting an inspiring Team Lead & User Experience Design Manager dedicated to fostering a culture of user-centric innovation. This position is central to enhancing our product usability through rigorous research and testing methodologies. Responsibilities encompass leading discovery phases, facilitating ideation workshops, and defining comprehensive UX strategies. The Design Manager will...

We’re looking for a driven, people-focused Customer Account Manager to join our growing sales team and help bring Edmunds Cocktails to more venues across the Midlands. At Edmunds Cocktails we’re redefining what ready-to-serve cocktails can be. Our award-winning range is crafted with real spirits, real ingredients, and above all, an obsession with quality. We’re now looking for someone who can...

A leading retail brand in Cardiff is looking for a Product Manager to lead the store team in delivering exceptional customer experiences. The ideal candidate will have a strong commercial mindset, a passion for fashion, and proven leadership skills. Responsibilities include managing product placement, ensuring compliance with operational standards, and supporting the team to reach performance...

A leading lifestyle hospitality group in the United Kingdom is seeking a Guest Relations Executive. This role requires a candidate with 1-2 years of experience in hospitality, ideally in a luxury hotel setting. The successful applicant will provide exceptional service to guests, ensuring memorable experiences from arrival to departure. Key responsibilities include managing front desk operations,...

A leading hospitality company in Penarth seeks a skilled manager to oversee restaurant operations. Responsibilities include greeting guests, managing crew members, supervising service delivery, and maintaining hygiene standards. The ideal candidate should possess a customer service-oriented mindset, be bilingual in Mandarin and English, and have at least two years of relevant experience. This...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

A wellness brand located in Penarth is seeking a MORROW Experience Executive to be the first contact for members and guests. This role includes managing customer inquiries and providing excellent service to enhance member experience. The ideal candidate has experience in customer-facing roles, strong communication skills, and a diploma in hospitality or related fields. Join us and contribute to a...

You will develop ambitious revenue targets, drive new business across various events and oversee marketing plans. The ideal candidate will have over 7 years in hospitality sales, strong leadership skills, and a passion for delivering exceptional customer experiences. This role offers generous leave, a pension scheme, and various employee benefits.

Customer Experience AdvisorLocation: CardiffSalary: Up to £28,000 basicEmployment Type: Full‑time, PermanentProgression: Clear scope for future development within the businessOverviewUnify HQ are recruiting on behalf of our client, a leading organisation delivering retrofit and energy‑efficiency projects for social housing providers, local authorities and funded schemes.They are seeking a...

Job Description We’re recruiting for a Customer Experience Advocate to join our New Business and Payroll team (Client Services). This role will be part of our pensions team, working closely with scheme owners. The position is mainly focused on administrative tasks, with some responsibility for making and receiving calls.Join our team and help us deliver a best-in-class customer experience. We’re...

You will be the first point of contact, handling customer queries and resolving issues with a positive attitude. The ideal candidate has excellent communication skills, strong IT capabilities, and experience in managing high call volumes.

You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence. This role goes beyond standard customer service — you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention.

A leading hospitality group in the United Kingdom seeks a Station Captain for their Penarth location. The successful candidate will ensure high levels of customer service and manage dining operations to create memorable experiences. Responsibilities include timely food delivery, maintaining cleanliness, and adhering to service standards. Ideal applicants should have 1-2 years of experience in a...

A restaurant management company in Penarth is seeking an individual for front desk operations to ensure excellent customer service. Responsibilities include managing client bookings, assisting guests with queries, and ensuring compliance with hygiene and safety standards. Ideal candidates are expected to possess strong communication skills and the ability to maintain clear records. The role...

You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.

You will need resilience and an ability to manage challenging situations as this role will handle complaints calls, and navigate challenging behaviour from callers.

You will handle inquiries, provide exceptional service, and ensure every interaction embodies our values of care and wellness. Ideal candidates will have 1-3 years of experience in customer-facing roles, strong communication skills, and a proactive attitude. Join us to create meaningful experiences and foster loyalty among our community.