Customer Experience Manager jobs in Highland

Customer Experience Leader £39,225 Inverness Station Shift Pattern: Various Shifts including, Early, Late and Weekend work Start date for this role is the 11th May 2026. Psychometrics testing is booked for the 5th March 2026. Interviews are provisionally booked for the 26th March 2026. Advertised salary is full time 35 hours and is inclusive of an attendance allowance worth up to...

A leading wine retail firm is seeking a Retail Store Manager for their Inverness location. This full-time position entails overseeing store operations, maximizing sales, and delivering outstanding customer experiences while leading a high-performing team. The ideal candidate will possess strong leadership skills, a passion for customer service, and must hold a WSET 3 Qualification. This is an...

What you'll be doing: Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations Managing operations in our petrol station (If your shop has one) People management is a big part of the...

Job Description We're currently looking for Customer Service Executives to create an outstanding customer experience in our Hyundai / OMODA / JAECOO branch in Inverness and help customers get excited about our products. Why choose us? - 33 days' holiday allowance with room to grow - Generous retail discounts - Private healthcare - Simplyhealth - all employees have access to a GP 24/7 and can...

Customer Service Advisor - Out of Hours Salary: £12.60 per hour (Living Wage Employer) Shift Uplift: £415 per month Location: Capgemini, Inverness or Nairn Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800 Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed...

You will provide coordination support for facilities management services on the FedEx UK account.

You will aim to resolve any queries at first attempt or escalate to the helpdesk supervisor.

You will become a systems expert in Navison which you will use to log and track job requests through.

RECRUITMENTiQ is working alongside a client to assist in their search for a motivated and enthusiastic individual to join their Customer Operations Team as a Customer Service Apprentice. The apprenticeship with last for 12 months and starts inAugust 2026. Your core role will be as a Customer Service Assistant, predominantly based at the clients stations' Gateline. This is the frontline of our...

Global Manufacturing We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels,...

Modern Apprenticeship – Customer Service Duration: 12 months Salary: Starting salary: £23006 per annum Start Date: Starts August 2026 Build a career to be proud of with a ScotRail Modern Apprenticeship. With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents,...

We're looking for friendly, hands-on people to join our Market Street and Café team, preparing and serving the fresh, high-quality food we're known for. From serving meals in our Café to preparing pizzas, fresh fish, or meat on Market Street, you'll play a big part in making our customers' experience special every day. You'll work in a fast-paced, structured environment with clear routines and...

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We're looking for Customer Team Members to join our team at Co-op.

A leading hotel chain, located in Grantown-on-Spey, is seeking a Reception Manager to ensure exceptional customer service and effective team collaboration. The ideal candidate will have at least 1 year of experience in a similar role and a passion for hospitality. Responsibilities include managing the front desk, maximizing room revenues, and providing outstanding service to guests. The company...

A leading youth hostel charity is seeking a self-motivated individual to manage the Gairloch Sands Youth Hostel. The role involves providing excellent customer service, managing daily operations, and ensuring safety and compliance. Suitable candidates will have experience in customer-facing roles and managing teams, alongside excellent communication skills. This position offers live-in...

A non-profit charity in the UK is seeking a Hostel Manager for Cairngorm Lodge Youth Hostel in the stunning Cairngorms National Park. The role involves managing the hostel's daily operations, ensuring excellent customer service, and maintaining a safe and welcoming environment. Proven experience in hospitality management is essential. The position offers live-in accommodation and the opportunity...

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Renault branch in Inverness and help customers get excited about our products. If you think you are the right match for the following opportunity, apply after reading the complete description. Why choose us? - 33 days' holiday allowance with room to grow - Generous retail discounts -...

A leading hotel in Scotland is seeking a Duty Manager to ensure the smooth running of hotel operations while maintaining high service standards. The ideal candidate will have at least one year of experience, a passion for hospitality, and a reliable work ethic. Responsibilities include promoting a motivated team environment, maximizing sales opportunities, and managing operational costs. Join a...

Closing date: 06-02-2026 Customer Team Member Location: Bridge Road, Kyle of Lochalsh, IV40 8BH Pay: £12.60 per hour Contract: 39 hours per week + regular overtime, permanent contract, full time Working pattern: 5 varied shifts including early mornings (store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview Full, paid training provided You can...

A leading UK supermarket chain seeks a Customer Experience Manager in Nairn, Scotland. This role involves overseeing customer service from checkout to back office, managing staff performance, and driving high standards in customer care. The ideal candidate has proven experience in a fast-paced environment and is passionate about exceptional service delivery and team coaching. This position offers...

Customer Service Advisor Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Salary: £12.60 per hour (Living Wage Employer) Location: Capgemini, Inverness or Nairn Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer...

We're looking for an organised and enthusiastic Rental Customer Advisor for our Inverness Car & Van Rental branch. We offer: - 33 days' annual leave - Flexible leave - Generous employee discounts - Private healthcare - Workplace pension - Extensive training - Enhanced maternity and paternity leave - ...and much more Hours Full time: 42.5 hours per week, 5 days out of 7 and alternate...