Customer Experience Manager jobs in Brent

You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels.

A caring educational institution in Wembley is seeking a Family Advocate to enhance family experiences and ensure quality education access. You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Your role involves managing family accounts, being the first point of contact, and supporting marketing efforts. We're looking for...

You will be confident in working independently and thrive when managing challenging and complex situations, as well as be passionate about working as part of a team and leading by example. With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to working.

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here...

Entry-Level Sales Advisor - Immediate Start For The New Year – Central London Want to launch a rewarding career with real progression and travel opportunities in the New Year? Please Read Before Applying: Our client can only accept candidates who are eligible to work in the UK on a full time basis, all year round without restrictions. They are currently expanding and have openings in their...

Customer Order Specialist 12 Month FTC Theale/Home We are seeking a Customer Order Specialist to be the first point of contact for 3rd party customers (non-Anchor Tenants) and drive the seamless processing of applications and service requests. This role ensures the fastest time to revenue while supporting internal teams to deliver best-in-class services. Key Responsibilities: - Manage...

Overview From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in...

Job Description: Customer Service Representative 12-month FTC Job Description: CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product...

Senior Product Manager - Endur - LondonPublicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and...

You will orchestrate a multi‑party delivery ecosystem, balancing cost, speed, quality, and capability to scale new products and services effectively. Responsibilities of the Head of Customer Success include: - Lead programme and project delivery across the New Business portfolio, from proof‑of‑concept to full deployment.

You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels.

You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts.

You will work, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management.

You will collaborate closely with POPX colleagues and POP leadership to provide functional expertise and insights, and to build scalable analytical capabilities that support BCG’s people and organization agenda.

You will also play a central role in developing intellectual property and knowledge assets, supporting commercialization, proposals, and go-to-market efforts for POPX offerings.

You will grow and deploy a team of experts to directly support client case work, content development and business build initiatives.

You will drive the Intellectual Property (IP)/content agenda for your topic, including the building of technical tools, with support from internal information technology colleagues.

You will strengthen governance, coordinate ERM workstreams, deliver executive and board-level reporting, and engage stakeholders to foster a risk-aware culture across BCG. In this role you will have one direct report to support you as you set the governance for ERM. Key Responsibilities:

You will contribute to consistent, compliant, and employee-focused benefits solutions by working closely with the Global Benefits Centre of Expertise.

You will partner with colleagues across HR, Finance, Procurement, and external vendors to support renewals, analyze benefits data, and improve processes.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line...

You will lead cross-functional projects (primarily Workday Time-Off) aimed at enhancing service delivery, efficiency, and employee experience across BCG. Your work will span process optimization, system enhancement, and change management - all while collaborating with a global network of HR professionals.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line...

You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You’ll serve as a thought partner and content expert to case teams and sector leaders, helping structure and solve complex issues.