Customer Experience Lead jobs in Redditch

Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations. Technical Customer Service Advisor day to day duties include:Customer...

You will provide hands-on support for networking and communications solutions, with a particular focus on Wave Relay® MANET systems, supporting both internal teams and external customers across the UK and Europe.

You will play a key part in ensuring successful project delivery and supporting the evolution of Steatite’s communications technology.

The client are a leading global manufacturer of precision-forged and machined components. Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. They are recruiting for a Manufacturing Engineering Lead to join their team in Redditch. The successful candidate will be responsible optimising manufacturing processes, improving product...

You will work closely with engineers, scheduling team, customers and management to ensure quotations are prepared efficiently and in line with operational, technical and contractual requirements. This is an excellent opportunity for a technically competent, commercially aware professional to make a real impact within a growing, fast-paced organisation.

At DCS Group, we're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone. We're now seeking a Customer Success Manager – Manufacturing to drive profitable growth, strengthen customer partnerships, and lead...

You will act as the primary point of contact for assigned accounts, overseeing the full order lifecycle, collaborating with internal teams, and delivering solutions tailored to meet client expectations and business objectives. If you thrive in a fast-paced environment, enjoy problem-solving, and excel at building trust with clients, this is the role for you.

Overview Join to apply for the Customer Success Manager – Manufacturing role at DCS Group (UK) Ltd . We're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone. What You'll Do Own commercial delivery across your...

Age 21+ £12.21 per hour Under 21 £10.00 per hour Got a knack with customers? Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer....

Customer Service AdvisorRedditch, Worcestershire (Office-based)Full-time | PermanentSalary: £28,000 per annumAre you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs...

You must be 18 years of age or over to work in one of our betting shops. - Passion for delivering great customer service! - Do you enjoy building strong relationships and can you communicate effectively? - Self-motivated and proactive. - Are you happy to work alone or as part of team?

You will need to have previous experience within a similar environment as well as knowledge using programs such as SAP, CRM or Sage. Duties You'll be responsible for: Assist and manage incoming calls, answering any queries in a timely and professional manner. Coordinating orders to be delivered, installed and collected by our clients Engineers.

Job Title: Temporary Customer Care Administrator Location: Redditch, B98 Contract Type: Temporary (3–4 weeks) Start Date: Monday, 13th October 2025 Pay Rate: £12.50 per hour Working Hours: Monday – Friday 7:30am – 4:30pm (Flexibility available) Overview We are recruiting on behalf of our client for a Customer Care Administrator to support their team during a busy period. This is a temporary...

Why Join Us Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you… We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in...

You will have proven experience as a customer resolution specialist, or similar role, who can confidentially take responsibility for the integrity and accuracy of investigations, analysing all complaints that come into the business.

You will almost always be having a real conversation, not following a script. The team also carries out operational processes, including administering gas supply switches and meter readings. This involves a variety of regular tasks, including requesting and recording information from customers (such as meter readings) and the handling of customer requests and queries.

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A leading manufacturing company in the UK is seeking a Customer Success Manager to drive growth and strengthen customer partnerships. The role involves achieving revenue targets, managing commercial proposals, and providing technical support. Candidates should have proven experience in business development, strong communication skills, and a degree in Manufacturing or Project Management. The...

Job description Customer Service Representative - French Speaking Temp Opportunity About the Role Our client is seeking a skilled Customer Service Representative with fluency in French to join their dynamic team. This position offers an excellent opportunity to grow within organisation, starting as a temporary role with a clear pathway to permanent employment for the right candidate. Key...

Age 21+ £12.41 per hour Under 21 £10.20 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you...

A leading distributor and manufacturer in Redditch is seeking a Customer Success Manager to drive commercial delivery and foster strong relationships within a customer portfolio. The ideal candidate has experience in business development, excellent communication skills, and a strong understanding of manufacturing processes. This full-time role offers a supportive environment with opportunities...