Customer Experience Lead jobs in Gateshead

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We have an excellent opportunity for the successful candidate to develop and lead the Danesmoor Group customer experience strategy, with a focus on improving service delivery, enabling sales, and driving efficiency across the customer journey. The Group Head of Customer Experience will design and implement scalable processes, systems, and technologies (including AI) to enhance service quality,...

You should be great at coaching, able to give feedback to ensure common ways of working. A passion for spotting and driving talent and creating a successful team culture. The ability to resolve challenges and build trust between the store team.

You will be the first point of contact for our customers, providing support, resolving queries, and ensuring a positive experience.

Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET ) Full time: Permanent Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role Start date: March 2026 Why this job matters Are you someone who likes solving problems? Maybe you like...

School Customer Service Assistant - Birtley Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 27.3 hours per week. As a Customer Services Assistant, you will contribute to a passionate and friendly...

You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required.

You will be an experienced leader with a proven track record in leading teams and getting the best out of colleagues to drive service excellence.

You will provide your team with clear objectives and develop them in their ability to deliver excellent customer service across a wide range of queries and problems.

You will be working 37.5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.

CompanyWe’re delighted to be supporting our client, a fast paced, customer focused contact centre, as they look to recruit an experienced Operations Manager to lead their Customer Service function. This role is ideal for a hands on leader who thrives in a dynamic environment and knows how to get the best from people. RoleLead day to day customer service operations to hit service, quality, and...

Digital Transformation Lead – Knowledge Transfer Partnership Associate Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Position: Digital Transformation Lead – Knowledge Transfer Partnership Associate at University of Sunderland, hosted by iPac Packaging Innovations, Gateshead. This is a 30‑month fixed‑term...

🧪 Laboratory ManagerGateshead | Running a lab where precision, people and purpose meetDo you thrive in a fast-paced lab where accuracy matters, standards are high, and no two days look the same? Are you the kind of leader who knows their ISO from their UKAS, can spot a bottleneck a mile off, and still makes time to develop their team?Then welcome — this one’s for you.🔬 The RoleAs our Laboratory...

Assistant Manager - Carvela StoreDescriptionCarvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of...

You will help to ensure the business remains compliant with ISO Standards and H&S accreditations, fostering a culture of safety and excellence across all departmentsExperience:Proven management experience in a similar role, preferably with Electrical bias, with strong leadership and decision-making skills to manage subcontractors, suppliers, and site teams.

Job Description Main Duties and Responsibilities: - To maximise every member and guest’s experience in our club. - To support the sales and retention of memberships through excellent customer service. - To contribute with the cleaning and hygiene standards of the club as and when required. - To be a competent key holder of the club, covering shifts as and when required - To have a good...

You will shape how our engineers build, test, release, and monitor software, ensuring frictionless workflows while keeping ownership of business logic, test quality, and development practices firmly with the product engineering teams.

Gain paid School experience as a Psychology Graduate today Psychology Graduates – Gain Paid Experience in Secondary & SEMH Schools with Milk Education Are you a Psychology graduate looking to gain hands-on experience supporting young people in Secondary and SEMH (Social, Emotional, and Mental Health) schools across Sunderland, South Tyneside, Gateshead, and Durham? Milk Education works closely...

Our client is currently looking to recruit an Ecommerce / Web Manager todrive the future of retail innovation with a role focused on shaping, optimising and elevating the retail technology landscape to enhance operations both online and in-store. This is an opportunity to make a real impact by ensuring digital solutions remain cutting edge within a fast-moving, high-performance environment.The...

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You will help to ensure the business remains compliant with ISO Standards and H&S accreditations, fostering a culture of safety and excellence across all departmentsExperience:Proven management experience in a similar role, preferably with Electrical bias, with strong leadership and decision-making skills to manage subcontractors, suppliers, and site teams.