customer communications manager jobs in Solihull

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding...

Location: 2 Prince's Way, Solihull, B91 3ES (Office-based initially, with the potential for hybrid working)Start Date: ASAPDuration: 6 monthsPay Rate: £14.70 per hourWorking Hours: Monday to Friday, 8:00am-4:00pm or 9:00am-5:00pm About the RoleThe Smart Metering Operations Advisor will work within the Smart Metering Operations team, supporting the end-to-end delivery of smart metering services...

Customs Brokerage Associate - Hybrid (2 Days Working from Home)Location: Solihull, Birmingham (Hybrid - 3 days office / 2 days from home)Salary: £30,000 - £35,000 per annum (depending on experience)Hours: Monday to Friday, 37.5 hours per weekAbout the RoleThis is an excellent opportunity to join a respected and forward-thinking logistics business that values teamwork, professional growth, and...

You will be working in a large prestigious contact centre in the B37 area of Birmingham.

You must have previous contact centre team management experience as you will be overseeing 4 x Team Leaders. The salary for the role is between 45-50K.

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction.

You will have handled customer escalations directly and navigated cross-functional resolution in partnership with Product or Engineering.

Customer Relationship Manager – Luxury Residential Care HomeShirley, West Midlands - Hybrid working£35,000 - 40,000 + commission Are you an experienced sales professional looking to work for a high-end care home?We’re seeking a Customer Relationship Manager to drive admissions for our clients new boutique care home in Shirley, opening Spring 2026.You’ll build relationships with hospitals,...

You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

You will own and rethink back office processes to continuously review and improve, so they are fit for purpose, accurate, and lean.

You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions.

You will provide leadership to the team, oversee sourcing activities, supplier risk management, and ensure robust governance across all procurement processes. This is a great opportunity to influence business strategy, drive cost efficiencies, and embed best practice in a regulated financial services environment.

Job Description Indirect Category Manager Location: To be based in one of the 4 Hubs: Amsterdam, Solihull, Madrid, Munich Segment / Business Unit: MVH Europe Function: Commercial | Strategic Sourcing Reports to: Director – Indirect Strategic Sourcing Languages: Proficiency in English and any other European Languages About MVH Europe Mars Veterinary Health (MVH) Europe is a family of...

You will be responsible for overseeing all aspects of IT support within Waterstones and will be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: - Oversee the delivery of IT services, including incident management, service requests, and problem resolution.

Job Description Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function?This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to modernise its IT support offering and elevate its customer-facing...

Caterplus - More Than a Meal, It's a CommunityAt Ravenshaw Court within Caterplus , we don't just serve food - we create warm, welcoming spaces where the over-55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart. What you'll be doing...As a Chef Manager you will proactively manage teams on...

Account Manager For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Salary: £30,000 to £35,000 Working Hours: Monday to Friday, 40 Hours Location: Solihull About the Role As an Account Manager, youll play a key role in maintaining and growing customer relationships. You will: - Manage existing customer accounts and build...

Life on the team Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Were looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and...

Warehouse Operations Manager Are you experienced in driving operational efficiency within a fast-paced distribution environment? Do you have extensive experience in operational management within food or beverage distribution? Are you an inspirational leader who genuinely cares about their workforce? MacGregor Black are partnering with a leading FMCG business on the search for a Warehouse...

Job Description Your new company A leading regional firm of Chartered Accountants, renowned for delivering exceptional client service and innovative solutions. Your new role - Attending monthly management meetings to discuss projects, work allocation, topical tax and staffing. - Managing the personal tax team, assisting them with technical queries and completing the more complex personal tax...

40,000 per annum | 30 days holiday (pro rata) | 10% in-store discount | Company Car Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were curious, collaborative, and ready to make a tangible impact on where we work. Just like you. This is it. Your chance to experience life at Lidl and all it has to offer. With experience spanning across...

Life on the teamWere looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity.In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the...

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding...