crisis helpline operator jobs in Berkshire

About UST UST is a leading IT services and digital transformation company with a strong global presence. We partner with the world’s leading enterprises to drive innovation, improve agility, and deliver exceptional digital experiences. Our Cloud Infrastructure Services (CIS) practice enables organizations to modernize, optimize, and securely manage IT operations at scale. We are engaged with a...

Operational Resilience & Business Continuity Manager Location: Commutable to Manchester or London (Remote ) About Us Resilience isn’t just a regulatory requirement – it’s part of who we are. We’re committed to protecting our people, customers, and operations from disruption while continuously improving how we respond, recover, and adapt. We’re now seeking an experienced Operational Resilience...

In Brief As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year. Contract type: Permanent, full-time Salary: £26,000 per annum Hours: Full-time (37.5 hours/week on average) – Shift rota including days, evenings, nights, weekends, and...

You will coordinate multiple pollution responses to ensure that pollution impact is ideally prevented, or minimised, and pollution recovery is achieved as soon as possible. Arranging urgent field responses. - Providing notifications and updates to the Environmental Agency and Natural England.

Ready to find the right role for you? Salary- Up to £38,000 to £50,000 per annum DOE, plus annual performance bonus and car allowance (total package up to £65,000) Location- Flexible and hybrid working based in Reading, Hampshire or West Berkshire with regular travel to sites across the area and occasional travel to our London office or other locations in England When you see the world as we...

In Brief As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. The Helpline is open 24 hours a day, 365 days a year. Contract type: Permanent, full-time Salary: £26,000 per annum Hours: Full-time (37.5 hours/week on average) – Shift rota including days, evenings, nights, weekends, and...

Ready to find the right role for you? Salary- Up to £38,000 to £50,000 per annum DOE, plus annual performance bonus and car allowance (total package up to £65,000) Location- Flexible and hybrid working based in Reading, Hampshire or West Berkshire with regular travel to sites across the area and occasional travel to our London office or other locations in England When you see the world as we...

You should bring to the role - Deep expertise in UK water sector regulation, especially price reviews and interim determinations. - Highly numerate, ideally with a mathematics, economics or science based degree (or equivalent), though this is not essential - Proven ability to deliver strategic insights using both operational and financial data.

Operational Resilience & Business Continuity Manager Location: Commutable to Manchester or London (Remote ) About Us Resilience isn’t just a regulatory requirement – it’s part of who we are. We’re committed to protecting our people, customers, and operations from disruption while continuously improving how we respond, recover, and adapt. We’re now seeking an experienced Operational Resilience...

Job Description We have an exciting opportunity for a Strategic System Optimisation Engineer to join our team. You’ll play a key role in developing and improving Thames Water’s strategic water distribution system to make sure our customers receive a reliable, high-quality water supply every day.What you’ll be doing as a Strategic System Optimisation Engineer - Developing and optimising the...

Job Description The purpose of this role is to support the development, maintenance and delivery of high-quality reporting and insights across the AM&E portfolio. This includes operating within the Hub’s Performance Measurement Cycle, ensuring data integrity across the reporting landscape, and producing dashboards and reporting outputs that align with business needs and governance...

Job Description At Thames Water, we’re proud to provide life’s essential service to over 16 million customers across London, the Thames Valley, and surrounding areas. As the UK’s largest water and wastewater company, we’re entering a new and exciting chapter - and we’re looking for a talented CapExFinancial Performance Analyst to play a key role in shaping our future.This is a fantastic...

Job Description About the role:We have a great opportunity for a Process Technician to join our team at Slough Sewage Treatment Works. You do not need a background in the waste or water industry. We would welcome applications from candidates outside of the sector, bringing fresh perspectives and ideas.This role is an essential front-line role, which the business simply cannot operate without...

Job Description This role focuses on supporting our pollution response by analysing operational and environmental data. You’ll help our Control Room and field teams understand what’s happening during pollution incidents, make informed decisions, and improve the way we protect the environment. You’ll be part of a collaborative team that plays an important role in reducing our environmental impact...

Job Description We’re looking for a Senior GIS Analyst to join our team and play a key role in ensuring the accuracy, consistency, and integrity of our spatial data. This role is ideal for someone who enjoys problem-solving, data analysis, and using GIS tools to support operational and strategic decisions across the business.What you'll be doing as a Senior GIS Analyst - Managing, maintaining,...

Job Description We’re looking for someone who’s passionate about turning data into action. In this role, you’ll lead a small, dedicated team to balance demand, optimise resourcing, and deliver valuable capacity-based insights across our operational areas. You’ll play a key part in ensuring that our field and office teams have the right resources at the right time, helping Thames Water deliver...

Job Description This role is a great blend of technical thinking and customer support. You’ll be the person who helps us understand what’s happening when customers report wastewater issues, using your knowledge and judgement to guide the right actions. Working closely with our contact centre and our operational teams, you’ll assess problems remotely, share your expertise with colleagues, and...

Job Description Join Thames Water as a Regulatory Manager – Shape the Future of Water ServicesAre you ready to influence the future of the UK water industry? Thames Water is looking for dynamic Regulatory Managers to lead the charge in delivering our regulatory strategy. This is your opportunity to play a central role in our price review and business planning processes, while building strong...

Job Description The SAP Ariba Project Manager will spearhead the deployment of SAP Strategic Sourcing within our organisation. This is a pivotal role in transforming our sourcing capabilities and delivering long-term value across our commercial operations.The successful candidate will lead discovery, design, and delivery phases in partnership with our System Integrator, using the SAP Activate...

You will have the ability to remain calm under pressure in high-paced, time-sensitive environments. - Confident in leading and coordinating across multiple teams. - Ability to communicate to our customers in a constructive and positive way. - Comfortable using mobile IT devices for reporting and updates.