Continuous Improvement Lead jobs in Stroud

About The Role As a Quality Assurance Lead, your mission is to assess the performance of both customer led interactions and industry core tasks across the Complaints and Sales teams. Ensuring our people create a positive experience for customers, complete work compliantly and to drive first contact resolution, ensuring that our people are adhering to company processes and industry...

You will be responsible for identifying and proposing changes in the product, determining which activities you need to work on to meet the larger scale objectives of the business (quality delivery cost) as well as managing the completion of these activities. Your specific responsibilities will include:

You will lead process enhancement projects, ensuring robust solutions and significant impacts on production lines. The position offers a competitive salary, a comprehensive benefits package, and a supportive work culture.

As a Quality Assurance Lead, your mission is to assess the performance of both customer led interactions and industry core tasks across the Complaints and Sales teams. To complete a targeted number of quality checks for our Complaints and Sales agents To feedback to our agents on their quality score so that they understand what they did well and what their areas of improvement are, documenting...

You will remain up to date on any industry changes and update documentation as appropriate, whilst continuously developing your knowledge to support the wider business.

You will be committed to continuous improvement and work in an innovative and creative way to find solutions.

Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Senior Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through...

Within our B2B business unit we are on a period of growth. As part of this journey, we are transforming the way we operate to meet the current and future needs of our customers. We are therefore seeking a motivated Transformation Manager to join our Change and Transformation team and define and deliver our internal transformation plans. As a Transformation Manager, you will work various...

You will be an experienced data analyst with a proven track record in BI, data manipulation and problem solving.

You will have a questioning mind, not accepting of answers at face value, you will seek to obtain corroborating evidence for information received.

You will demonstrate abilities to manage high quantities of data, to make good and timely decisions.

Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your...

Within our B2B business unit we are on a period of growth. As part of this journey, we are transforming the way we operate to meet the current and future needs of our customers. We are therefore seeking a motivated Transformation Manager to join our Change and Transformation team and define and deliver our internal transformation plans. As a Transformation Manager, you will work various...

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for...

Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Senior Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through...

Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Senior Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through...

You will remain up to date on any industry changes and update documentation as appropriate, whilst continuously developing your knowledge to support the wider business.

You will be committed to continuous improvement and work in an innovative and creative way to find solutions.

Within our B2B business unit we are on a period of growth. As part of this journey, we are transforming the way we operate to meet the current and future needs of our customers. We are therefore seeking a motivated Transformation Manager to join our Change and Transformation team and define and deliver our internal transformation plans. As a Transformation Manager, you will work various...

You will be committed to continuous improvement and work in an innovative and creative way to find solutions. Full system and industry training is provided however a background in the energy industry would be an advantage!

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for...

Within our B2B business unit we are on a period of growth. As part of this journey, we want to ensure data and business performance underpins every strategic decision we make. We are therefore seeking a motivated Senior Insight and Performance Analyst to join our B2B Performance & Contract Management team. Their primary role will be to support the development of our transformation plans through...

Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time. Energy companies expect customers to wait a lifetime to be answered…. Our team get to our customers much sooner, we have a person...

Within our B2B business unit we are on a period of growth. As part of this journey, we are transforming the way we operate to meet the current and future needs of our customers. We are therefore seeking a motivated Transformation Manager to join our Change and Transformation team and define and deliver our internal transformation plans. As a Transformation Manager, you will work various...