contact centre analyst jobs in Knowsley

Join Our Team as a Customer Service Advisor in a growing contact centre!Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool!About the Role:As a Customer Service Advisor, you will be the first point...

Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...

You will be responsible for leading, supporting, coaching and developing a team of Customer Advisors to meet targets through the management of KPI's and ensure the needs of customers are consistently met and the highest possible level of service is delivered. Shifts: Monday- Friday 9am to 5.30pm

You will be responsible for leading, motivating and coaching a team of Contact Centre Advisors to consistently deliver outstanding customer service while meeting performance and operational targets.

A specialist recruitment agency is seeking a Contact Centre Tutor Assessor to deliver accredited qualifications in Contact Centre and Customer Service. The role involves remote online delivery, with occasional classroom-based sessions. Candidates must possess a recognised Teaching qualification and have experience in vocational training. The position offers a salary up to £35,000 plus bonus...

POWER BI ANALYST | £32,000 - £40,000 | HYBRID (1 DAY/WEEK IN OFFICE) ABOUT THE ORGANIZATION Our client is a well-established UK public services provider transforming communities through employment services, skills training, and youth development programs. They work with job centres and employers to increase employment opportunities and genuinely change lives. THE ROLE We're hiring a Power BI...

You should be familiar with large data-sets and have skills in manipulating and presenting data in easily understood formats. Experience of Power BI or similar tools would be a distinct advantage.

You must be familiar with financial terms and accounting processes. What you'll get in return

Data AnalystOpportunity for a Data Analyst to join an established digital consultancy in LiverpoolSalary up to £45,000 + excellent benefits including hybrid working, a modern data stack and private health insuranceApply online or contact Chelsea Hackett via [email protected] WE ARE:We are an established digital organisation operating within a data-led environment. Data plays a...

DATA ANALYST - MARKETING ANALYTICS Up to £45,000 | Liverpool City Centre | Hybrid (2 days/week in office - Monday & Tuesday) THE COMPANY Data-driven marketing agency working with clients to connect consumers with the right products. The company collects rich data across the entire consumer journey - from initial ad exposure through website browsing behavior to final conversion actions - and...

You will support the Customer Insight team with digital and behavioural insight needs, as well as marketing performance analysis.

You will be highly organised, detail‐focused and an excellent communicator, able to manage multiple tasks under pressure while building positive relationships with internal teams and external partners.

You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam.

You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam.

You will play a crucial role in maintaining high standards and meeting business targets, all while fostering a positive team environment. If you are passionate about leadership and customer satisfaction, this opportunity offers a rewarding career path in a dynamic setting, perfect for those looking to make a significant impact in the contact centre industry.

POWER BI ANALYST | £32,000 - £40,000 | HYBRID (1 DAY/WEEK IN OFFICE)ABOUT THE ORGANIZATIONOur client is a well-established UK public services provider transforming communities through employment services, skills training, and youth development programs. They work with job centres and employers to increase employment opportunities and genuinely change lives.THE ROLEWe're hiring a Power BI Analyst...

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Contact Centre Tutor Assessor Location: Remote online delivery – Must be flexible with occasional face-to-face classroom-based delivery (expenses fully funded) Salary: up to £35,000 + bonus potential Type: Full Time, Permanent Essential Criteria: Must hold a recognised Teaching qualification...

You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam.

You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam.

Data AnalystOpportunity for a Data Analyst to join an established digital consultancy in LiverpoolSalary up to £45,000 + excellent benefits including hybrid working, a modern data stack and private health insuranceApply online or contact Chelsea Hackett via [email protected] WE ARE:We are an established digital organisation operating within a data-led environment. Data plays a...

A well-established organization in Liverpool is seeking an experienced Contact Centre Team Leader. In this leadership role, you will motivate and coach a team of Advisors to achieve key performance indicators (KPIs) while ensuring exceptional customer service. The ideal candidate has previous experience in a supervisory position and possesses strong people management and coaching skills. This is...

You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam.

You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam.

POWER BI ANALYST | £32,000 - £40,000 | HYBRID (1 DAY/WEEK IN OFFICE)ABOUT THE ORGANIZATIONOur client is a well-established UK public services provider transforming communities through employment services, skills training, and youth development programs. They work with job centres and employers to increase employment opportunities and genuinely change lives.THE ROLEWe're hiring a Power BI Analyst...

POWER BI ANALYST | £32,000 - £40,000 | HYBRID (1 DAY/WEEK IN OFFICE)ABOUT THE ORGANIZATIONOur client is a well-established UK public services provider transforming communities through employment services, skills training, and youth development programs. They work with job centres and employers to increase employment opportunities and genuinely change lives.THE ROLEWe're hiring a Power BI Analyst...