You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.
Join a Global Leader in Medical Insurance Become Our New Case Manager at IMG Salary: £25,000 – £26,000 per year Are you driven by helping others, solving problems, and delivering exceptional customer care—even in challenging situations? We're looking for a dedicated Case Manager to join our Operations Team, where no two days are the same and every interaction makes a real difference. In this...
You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required.
Start: ASAP Location: Cardiff (hybrid – some WFH once trained) A leading organisation is seeking an experienced Data Centre Operator to join their operations team on a long‑term contract. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in keeping critical systems running smoothly. Please note: Control‑M experience is essential....
PurposeThe Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. Managing a range of support services to employees and customers.Duties and ResponsibilitiesTo deliver services to customers across a range of services including making outbound and receiving inbound welfare calls...
Job Description 3 Month Contract with A Local Authority Job Purpose The Contact Centre Operator (Telecare) is responsible for providing a responsive, high-quality service to vulnerable and elderly residents, responding to emergency and priority calls with professionalism, empathy, and efficiency. The postholder will also support a range of council services by handling inbound and outbound...
Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pmWho We Are:We are an organisation dedicated to...
DescriptionOur local government clients in Cardiff, Wales, are recruiting for a Control Centre Operator. This role offers an excellent opportunity to develop skills in emergency response and customer service, with potential for extension or progression within the local government sector based on performance and organisational needs.ResponsibilityTo deliver services to customers across various...
Contact Centre Team Manager - Job Number: 557022 - Closing at: Dec 7 2025 - 23:55 GMT Base Location: Perth, Reading or Cardiff Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Fixed Term Contract | Full Time | options available The role We are looking for a motivated Team Manager to join our dynamic Contact centre team. This...
Job Description Job Purpose: To provide the users of the Telecare Cardiff with an efficient, reliable and friendly response to their emergency alarm calls. Duties and Responsibilities - To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers. - To work with colleagues within the Contact Centre and other...
Job Description Trainee Recruitment Consultant - Education SectorCardiff£26,000 - £30,000 + uncapped commissionFull training provided | Excellent earning potential Looking for a fast-paced, rewarding career where your hard work truly pays off?Join one of the UK's leading education recruitment consultancies in our growing Cardiff office, and take your first step into the world of...
Russell Taylor Group require 3x Cable Pullers for site works in CF1, Cardiff, starting immediately. Works will include: - Pulling single armoured cables, works are within a data centre. - 07:00AM 07:00PM / 12HRs paid - £18 - £20 P/H, D.O.E - Ongoing works are available Required: - *This is not a data cable pulling role, experience with armoured cables is essential* - CSCS/ ECS - Proven...
Job description: About SystemsX At SystemsX, we’re a fast-growing technology company specialising in AI-driven solutions for customer-centric businesses such as call centres and service organisations. Our mission is to use innovative technology to improve operations, customer experience, and business growth. As we expand rapidly, we offer our team the opportunity to grow with us, take real...
Citrus Recruit are excited to be recruiting for a B2B Sales Executive for a growing business in Cardiff. As a Sales Executive you will excel at creating and closing new opportunities. Through your customer base, you will identify and qualify leads, leading to sales opportunities with both new and existing customers. Following up on inbound enquiries, as well as prospecting new business and...
TRADE SALES MANAGER – ELECTRICAL WHOLESALERS NORTHERN IRELAND SALARY UP TO £50,000 + BONUS + CAR ALLOWANCE This is a field-based trade sales role covering Northern Ireland, focused on driving growth through the electrical wholesale channel. You’ll take ownership of an established territory with existing relationships and spend, but with clear headroom to grow it further. This is a role for...
You will also manage the technical service escalation queries and processes via online and system portals
You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers
You will be responsible for: - Conducting face-to-face structured observations as part of the neurodevelopmental assessment process. - Conducting remote developmental history interviews with parents and carers via Zoom - Participating collaboratively in peer MDT diagnostic discussions, supported by senior clinicians where needed
You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.
A local government authority in Cardiff is seeking an experienced Team Leader for their Contact Centre. In this role, you will manage a team providing customer service and licensing support, with a requirement for proficiency in Welsh at Level 4 Advanced. Your responsibilities include supervising staff, handling inquiries, and working with management to enhance service delivery. If you have a...
You will oversee Customer Service and Licensing Officers who handle inquiries from service users, ensuring excellent service delivery. The ideal candidate will have previous experience in a call centre environment and possess strong supervisory skills along with a commitment to customer service.