You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.
Join a Global Leader in Medical Insurance Become Our New Case Manager at IMG Salary: £25,000 – £26,000 per year Are you driven by helping others, solving problems, and delivering exceptional customer care—even in challenging situations? We're looking for a dedicated Case Manager to join our Operations Team, where no two days are the same and every interaction makes a real difference. In this...
Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pmWho We Are:We are an organisation dedicated to...
Outbound Insurance Telesales Professional (Home Based) Jumpstart Your Future: A Vibrant Remote Sales Role Defines Your 2026! Working for a leading insurance provider, serving over 9 million customers and partnering with leading global brands. Consistently recognized as a 'Great Place to Work,' they're looking for talented individuals to help them achieve their global ambitions. If you're a...
You will play a key role in the delivery of one of our biggest data centre construction projects in the Nordics. The successful candidate will be based 100% in country. Role accountabilities Provide direction and support for implementation of the EHS & Security Plan. Verify that the project/site-specific EHS procedures protect personnel and the general public.
You will have a set weekly rota made up of the below shifts. (Usually 2 Early shifts and 1 x Mid , 1x Late)
DescriptionOur local government clients in Cardiff, Wales, are recruiting for a Control Centre Operator. This role offers an excellent opportunity to develop skills in emergency response and customer service, with potential for extension or progression within the local government sector based on performance and organisational needs.ResponsibilityTo deliver services to customers across various...
Contact Centre Team Manager - Job Number: 557022 - Closing at: Dec 7 2025 - 23:55 GMT Base Location: Perth, Reading or Cardiff Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Fixed Term Contract | Full Time | options available The role We are looking for a motivated Team Manager to join our dynamic Contact centre team. This...
(This is a hybrid role, and it requires travel to our Cardiff office at least once a week) We are looking for an Agile & Lean Centre Manager to shape the direction of our Agile & Lean learning programmes and act as a centre of excellence for business agility. This is an exciting opportunity to shape the future of learning and agility across the organisation. You’ll collaborate across the L&D...
PurposeThe Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. Managing a range of support services to employees and customers.Duties and ResponsibilitiesTo deliver services to customers across a range of services including making outbound and receiving inbound welfare calls...
Start: ASAPLocation: Cardiff (hybrid – some WFH once trained)A leading organisation is seeking an experienced Data Centre Operator to join their operations team on a long‑term contract. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in keeping critical systems running smoothly.Please note: Control‑M experience is essential....
Job Description 3 Month Contract with A Local Authority Job Purpose The Contact Centre Operator (Telecare) is responsible for providing a responsive, high-quality service to vulnerable and elderly residents, responding to emergency and priority calls with professionalism, empathy, and efficiency. The postholder will also support a range of council services by handling inbound and outbound...
Job description Customer Service Advisor - Cardiff - £14.02 p/h - 3 month contract likely to be extended / go permanent although not guaranteed I am working with a well-known energy company in Cardiff to recruit 8 Customer Service Advisors due to increased workload! This role is working on a predictive dialler making outbound calls as well as dealing with inbound internal calls and main...
Talent Advisor – Be the Connector of Great People and Opportunities! Location: Cardiff - Hybrid Salary: £35,000 - £38,000 Contract Type: Permanent Do you love working with people and making a real impact? Are you passionate about creating exceptional experiences for candidates and managers alike? If you're ready to bring energy, creativity, and expertise to our recruitment journey, this is the...
APPLY HERE We're recruiting for Customer Experience Advisor's to join our Retail Customer Services Teamwith a starting salary of£23,525. Our phone lines are open between 8am-7pmMonday- Friday (some areas of the business vary in hours so you may work different hours to these started).You'll work35 hoursduring our opening times working 3 days from home and 2 days in our Cardiff office. Our Customer...
You must be based in the UK with the right to work - You’ll need a quiet place to work from home and reliable broadband – all other kit is provided - You’ll be working shifts across a 7-day rota, with most teams working 2 out of every 5 weekends - Shifts are planned 4–6 weeks in advance and won’t go later than 8pm
You will be responsible for the supervision of a team of Customer Service and Licensing Officers who take inbound enquiries via telephone and email from our service users. The Team Leader will be responsible for leading and developing a significantly sized staff group and will work with the Contact Centre Manager and Group Leader to develop the service further.
You will provide significant support in implementing EHS plans and procedures, ensuring rigorous EHS performance on site. The candidate should possess extensive experience in an EHS Manager role and ideally have experience with technology projects. This role is an excellent opportunity to contribute to sustainable solutions while shaping your career in a collaborative environment.
A local government authority in Cardiff is seeking an experienced Team Leader for their Contact Centre. In this role, you will manage a team providing customer service and licensing support, with a requirement for proficiency in Welsh at Level 4 Advanced. Your responsibilities include supervising staff, handling inquiries, and working with management to enhance service delivery. If you have a...
You will oversee Customer Service and Licensing Officers who handle inquiries from service users, ensuring excellent service delivery. The ideal candidate will have previous experience in a call centre environment and possess strong supervisory skills along with a commitment to customer service.