You will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. Key Responsibilities: Troubleshoot a range of technical support tickets logged by our clients on the following technologies:
A highly accredited Managed Service Provider (MSP) in London are looking for an experienced 3rd Line IT Support Engineer to join its senior Service Desk team. This role suits a strong technical engineer with MSP background who thrives in resolving P1 / P2 escalations in a fast-paced environment. The Role: * Resolve complex 3rd Line escalations across Microsoft & infrastructure technologies *...
3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). | SC Clearance required.We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse...
3rd Line Support Engineer - Linux +Permanent opportunity +DV cleared role - must be eligible for clearance +On site working in London - near Waterloo +£55,000 - £60,000 Skills: +Windows +RHEL +Vmware +DNS +AD +2nd / 3rd line support experience My cleint has a requirement for a 3rd line supprt engineer to join their team on site in London to provide support to their infrastructure...
Business Systems Analyst / 3rd Line Support- Unit4 ERP (formally Agresso) Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Permanent, full time, hybrid (1- day per week in the office) Salary between £40- £50K depending on experience plus company benefits and bonus The Opportunity We are seeking a Business Systems...
You will work with a specialist 3rd line team and engineering functions to maintain, troubleshoot, and enhance storage and infrastructure services across a complex estate. This role is based in London and includes exp...
Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months initial contract My client is looking for an experienced Senior Service Desk Engineer with strong 3rd line support experience to join their growing IT function. This is an excellent opportunity for a highly capable engineer with deep expertise in Intune/Endpoint...
You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities
2nd Line / Level 2 IT Helpdesk Technician The level 2 helpdesk technician is responsible for providing remote helpdesk support to our client’s users across multiple platforms. They will attend customer sites when required to do so. They will troubleshoot and resolve technical issues, escalate complex problems to senior technicians, and ensure customer satisfaction. Accountabilities * Provide...
Infrastructure Engineer Fantastic opportunity for a Second Line Support Engineer to join a fast-paced and technically driven Managed Service Provider delivering enterprise-grade infrastructure, cloud, and security solutions. Full-time, permanent role based in London with hybrid working options and a competitive salary (DOE). Immediate start available - professionals with strong experience in...
We’re looking for an experienced 2nd Line Support Engineer to join our client's team on a contract basis, supporting a busy Managed Service Provider (MSP environment). This is an excellent opportunity for a contractor who enjoys variety, technical challenge, and working with multiple client environments. The Role You’ll be responsible for handling escalated support issues, working closely with...
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life,...
You must live within an acceptable commutable distance of our office in Highams Park, E4. A basic understanding of using: Windows 10 and 11 operating systems Microsoft 365 apps (e.g., Outlook Email, Word, Excel etc.) Peripherals (e.g., connecting and setting up devices such as printers, monitors, keyboards & mice etc.)
WSR are looking for a hybrid 2nd Line IT Support Engineer to join the team of our esteemed client based in Central London. Reporting to: IT Manager Location: Client Site (Face-to-Face Support) - London (rotating 1 week in office, 1 week remote working) Salary: £42K + Personal development opportunities, Pension, Staff Treats, Annual bonus Role Type: Permanent Are you the go-to problem solver...
Desktop Engineer / 2nd Line Support (Windows 10, Windows 11, M365, Intune - Finance) – £240/day Inside IR35 – 4- month contract – Onsite London 4 month contract supporting a major financial services institution – onsite in Bishopsgate – financial services experience essential. A Desktop Engineer / 2nd Line Support (Windows 10, Windows 11, M365, Intune - Finance) is required by a leading...
2nd Line Support Engineer Salary: £30,000–£40,000 (DOE) Type: Permanent, Full-time Location: Paddington, London – 4 days in office Experience: 5+ years of IT support mandatory (no sponsorship) About the Company: Our client is an ambitious Managed Service Provider (MSP) renowned for delivering high-quality IT services and solutions. They help businesses optimise IT, enhance security, and ensure...
Business Systems Analyst / 3rd Line Support- Unit4 ERP (formally Agresso) Permanent, full time, hybrid (1- day per week in the office) Salary between £40- £50K depending on experience plus company benefits and bonus The Opportunity We are seeking a Business Systems Analyst / 3rd Line Support- Unit4 ERP to join our IT team. The main purpose of this role is to work in both a technical &...
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life,...
You will work with a specialist 3rd line team and engineering functions to maintain, troubleshoot, and enhance storage and infrastructure services across a complex estate.
You will work with technologies including NetApp and other enterprise storage systems, supporting configuration, performance, resilience, and integration across the wider environment.
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time | Permanent Industry: IT £30-45k + Benefits Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the...