Role: 2nd Line EngineerLocation: Bournemouth, PooleSalary: £33,000 £36,000Cloud-Focused MSP | Technical Project Exposure | Outstanding Development OpportunitiesWere working with a highly regarded MSP that has built a strong reputation for delivering modern cloud and infrastructure solutions to businesses across the UK. As they continue to expand their client portfolio and technical services...
You will provide advanced technical support to end users, handling escalated tickets from 1st Line and resolving issues across a broad Microsoft and virtualisation stack. You'll work to SLA targets, maintain accurate ticket documentation and escalate complex issues to the 3rd Line team where required.
Job Description Our client based in Boston is looking to recruit a 2nd Line Support Analyst on a fulltime permanent basis. Working as part of an existing team which provides full IT support for the business internally. Job role of 2nd Line: - Provide 2nd line support for hardware, software, networking, and business applications. - Support desktop, laptop, mobile, printer, and peripheral...
Job Description Job title: 2nd Line Support Technician Salary: up to £36k Location: Cambridge My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in...
You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. - Receiving technical escalations from 1st Line. - Performing routine maintenance checks and updates. - Supporting the 1st Line team and knowledge sharing.
You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity - Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) - Experience administering device management platforms such as Jamf Pro or Microsoft Intune
We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem-solving abilities, and the capacity to work efficiently under...
You will spend your days managing Microsoft 365 environments, configuring Azure AD, administering Windows Servers, and maintaining virtualisation technologies like Hyper V and VMware.
You should bring strong troubleshooting skills covering Active Directory, Group Policy, networking fundamentals like DNS and DHCP, and cloud concepts.
Job Description Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users...
IT Support Engineer | Manchester City Centre | 1st / 2nd Line Support | Flexi time Some support jobs are basically call-centre work with a different title. Reset passwords. Close tickets. Escalate anything remotely technical. Repeat until burnout. This isn't one of those. Standard 8 is representing a Manchester IT services team looking for an IT Support Engineer who can actually troubleshoot...
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key Responsibilities - Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement - Log, prioritise, and resolve incidents and service requests in line with agreed SLAs
You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities - Respond to customer queries via calls, emails, and web portal
Job Description 2nd Line Support Analyst - MSP experience essential Location: High Wycombe | Hybrid | Enhanced DBS Required Mon-Fri, Shifts between 08:00 and 18:00 – 7.5 hours a day Hybrid working - Office (3 days) / home (2 days) We are seeking an experienced and customer-focused 2nd Line Support Analyst to join our growing IT support team. Reporting to the Helpdesk Team Leader, you will...
You will join a collaborative technical team supporting a variety of external clients across different environments and technologies.
You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing
Job Description Job title: 2nd Line Support Technician Salary: up to £35k Location: Norwich My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in...
You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing.
Role: 2nd Line EngineerLocation: Bournemouth, PooleSalary: £33,000 £36,000Cloud-Focused MSP | Technical Project Exposure | Outstanding Development OpportunitiesWere working with a highly regarded MSP that has built a strong reputation for delivering modern cloud and infrastructure solutions to businesses across the UK. As they continue to expand their client portfolio and technical services...
You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity - Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) - Experience administering device management platforms such as Jamf Pro or Microsoft Intune
You will be the first point of contact for technical es...