2nd Line Support Engineer jobs in Cardiff

You will be responsible for ensuring error-free implementations, conducting research and development, and mentoring team members. The ideal candidate will possess strong skills in network troubleshooting and Microsoft Server administration, with a commitment to exceptional customer service.

A leading global consulting firm in Cardiff is seeking an Assistant Manager for their Cyber and Technology Risk team. This internal role focuses on assessing cyber risks, contributing to assurance programs, and supporting key cybersecurity initiatives. Ideal candidates should have a passion for cyber security, demonstrate critical thinking, and possess excellent problem-solving skills. The firm...

A leading technology firm based in Cardiff is looking for an individual to provide 3rd line technical support to over 800 users, ensuring high customer service standards. The candidate should have experience with ticket management systems and Microsoft 365 along with strong communication skills. This position offers a flexible work culture, generous holiday allowance, and various employee...

You will also manage the technical service escalation queries and processes via online and system portals

You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.

You must be able to commute to the office and have a full UK driving license and your own transport.

Job Description Are you a qualified Gas Engineer based in Cardiff or surrounding areas, ready to take your career to the next level and earn up to £47,000 a year? Join Liberty and make a real difference in the communities we serve! We Can Offer You: - Uncapped earning potential + company van, fuel card, and excellent benefits - Work-Life Balance: 23 days annual leave + bank holidays, plus...

Are you a qualified Gas Engineer based in Cardiff or surrounding areas, ready to take your career to the next level and earn up to £47,000 a year? Join Liberty and make a real difference in the communities we serve! We Can Offer You: - Uncapped earning potential + company van, fuel card, and excellent benefits - Work-Life Balance: 23 days annual leave + bank holidays, plus flexibility with...

Are you ready to take the next step in your career as a Level 2 IT Support Engineer? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across...

IT Support Engineer | Cardiff | 6 - Months My customer is seeking an experienced IT Support Engineer to join on a 1st / 2nd line support basis to ensure business continuity. The successful candidate will be able to provide day to day IT support to onsite and remote users. Key Responsibilities of the IT Support Engineer: - Handling day-to-day 1st / 2nd line support including password resets and...

You must have experience of working within the building controls industry, as well as have an understanding of mechanical plant.

You will have proven diagnostic skills and be able to systematically identify and resolve technical problems.

You will also be required to be on call for emergency or breakdown purposes, on a rota basis.

A consulting firm in the UK is seeking a detail-oriented Application Support Engineer. This role involves providing first-level technical support, troubleshooting application issues, and managing incidents effectively. The ideal candidate will have over a year of experience in technical support, familiarity with ticketing systems, and strong communication skills. Candidates should be...

Mobile Generator Service Engineer - Diesel Generators - Swansea / Cardiff / Bristol - up to £45,000 About the company We're looking for a Mobile Generator Engineer / Power Engineer who will be required to travel regularly to different locations across Bristol and South Wales maintaining and repairing generators varying from 20KVA to 1250KVA and various other equipment within our range,...

Role: Senior DevSecOps Engineer Salary: £47,675 - £56,445 Grade: SEO Location: Cardiff (hybrid) The Opportunity Yolk Recruitment are excited to be working with an innovation-driven civil service organisation as they journey through some incredible projects whilst working with one of the first fully cloud-based organizations. This is a senior technical role responsible for improving how...

You will support the delivery of civil engineering and infrastructure designs from early feasibility through to detailed design and construction.

You will be a motivated civil engineer with a consultancy background and a strong technical foundation in infrastructure design.

You should demonstrate:

You will work directly with the directors in managing workload and mentoring junior staff members with a view to growing the wider capabilities of the team. This is what you will be doing - Designing infrastructure for new and existing residential projects. - Customer and supplier liaison

You will be involved in full lifecycle design, including specification, concept generation, detail development, procurement, build, installation and commissioning support.

You will maximise reliability and quality of the production line whilst ensuring conformity with machinery safety regulations.

What that means day to day Providing 3rd line technical support to 800+ users, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st and 2nd line support team Logging calls into our ticket management system, taking ownership of user problems and being proactive when...

A leading IT services company in Cardiff is seeking a Senior IT Infrastructure Engineer (3rd Line) to provide operational support across cloud and on-prem environments. The ideal candidate will have at least 5 years of experience in IT support, strong knowledge of Azure and Windows Server, and excellent customer service skills. This hybrid role offers competitive pay, a car allowance, and...

You will trouble shoot the deployments and have the creative mind to help us establish ground-breaking service techniques. - Research and Development: As we are MSP-level partners with each of our technology partners, you will research and test new systems and technologies in-house, and with-in client networks when required.