2nd Line Support Analyst jobs in Cambridgeshire

You will often be the go-to person for resolving advanced technical challenges that require a high level of knowledge and expertise. Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. In addition to providing direct support, you will also follow processes and perform administrative functions.

You will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users.

You will be supported by the other technicians in the group and escalate issues when needed, whilst maintaining an approachable and friendly demeanour. An enhanced DBS check will be undertaken before starting this role and your responsibilities will include:

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 - Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting...

You will join a busy implementation team and help support users, across various locations in Europe, with post go live needs. Those that have supported Dynamics AX / Dynamics 365 FO solutions at 2nd or 3rd line level would be ideal for this role.

You will preferably have experience in a manufacturing environment

You will have strong communication skills both written and verbal

You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3 party suppliers as appropriate.

You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s.

You must be an effective communicator, comfortable directly engaging with customers and colleagues.

A leading IT services provider is seeking an experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery. Key Responsibilities - Act as the final escalation point for advanced support tickets and critical incidents. - Troubleshoot...

You will provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis, and resolution of client problems, which may range from very straight forward problems through to more complicated issues.

Dynamics 365FO Business Systems Analyst – Remote UK | Up to £65k + Benefits Are you looking to step up from a support role into projects? Or are you a consultant ready to move in-house and work closer to the business? This is your chance to join a high-performing, collaborative team working on major international Dynamics 365 F&O projects across the UK and Europe. Our client, a global leader in...

Job Title: D365 Functional Analyst Location: Fully Remote home working (4 trips to South Wales annually) Salary: £46,000 per annum + company bonus option The role The role focuses on the support, optimisation and continuous development of the Divisional Microsoft Dynamics 365 system. This role sits at the centre of a global organisation operating across 12 business units and supporting over...

You will join a busy implementation team and help support users, across various locations in Europe, with post go live needs. Those that have supported Dynamics AX / Dynamics 365 FO solutions at 2nd or 3rd line level would be ideal for this role.

You will preferably have experience in a manufacturing environment

You will have strong communication skills both written and verbal

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 - Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting...

You will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users.

You will often be the go-to person for resolving advanced technical challenges that require a high level of knowledge and expertise. In addition to providing direct support, you will also follow processes and perform administrative functions.

You will often be the go-to person for resolving advanced technical challenges that require a high level of knowledge and expertise. In addition to providing direct support, you will also follow processes and perform administrative functions.

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 - Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting...

Position Tile: 3rd Line Application and Cloud Engineer If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a...

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 - Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting...

Position Tile: 3rd Line Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or...